Empire Hotel Group West Bergen hotels

"Nothing the pictures are deceiving. The beds were hard bathroom light wouldn't turn off and the other guest were loud and fought the first night we didn't get an hour's rest"

"Don‘t book. It‘s not a hotel. If it exists at all, it’s a private accomodation in a private residential. We went there for check-in exactly at the right time given from the hotel and couldn‘t find it under the address. No sign, no bell, nobody picked up the phone for 30 min. We called Expedia. They couldn‘t reach the reception neither. Telephone number was in a different area code. Google showed another address under the name and it was the same problem. The neighborhood didn‘t look save. I was...

"I never stayed when I arrived at the place it was people who do drugs on the balcony and smoking drugs! I called the owner no response I text the owner no response! I called hotel.com that did nothing about it! I had to find another place in 30 minutes to stay at! "