I had high expectations for this hotel based on its website descriptions and a phone call with a representative, but unfortunately, my experience was deeply disappointing.
The primary reason for booking this hotel was the promised “lavish city view,” but what we received was far from it. The view was underwhelming, nothing like the beautifully curated photos online or the assurances given over the phone. It felt misleading and left us feeling like we had been given a less desirable room than what was advertised.
However, the most disturbing part of our stay was the cleanliness—or lack thereof. Upon entering the room, the very first thing we saw was a roach. This was not only disgusting but completely unacceptable for any hotel, let alone one that presents itself as a high-quality establishment. It immediately set a negative tone for the entire stay, making it hard to feel comfortable.
Overall, this hotel did not live up to expectations in any way. The misrepresentation of the view and the glaring issue with cleanliness made for an unpleasant experience. I would not recommend staying here unless major improvements are made.