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"The staff members were amazing. We flew into chicago a lot earlier than expected and the front desk was able to get us into a room that night and stay in the room for the remainder of our stay. They were all very friendly and I would recommend this hotel just because the staff is amazing. "

"This was not just a stay, this was a memory. Incredible customer service in every aspect of our time spent there while celebrating our six-year old’s birthday in Chicago. So much character within the hotel itself that we could not help but feel we had entered another period of time. Perfect location for exploring the city too. And the pool area was just marvelous. We will definitely be back!"

"We enjoy our weekend her we will definitely be back "

"Historic building with great charm! Rooms were clean. Location was perfect with easy walk to all public transportation options. "

"Noisy, room next to me played music every night but didn’t feel like singing along. "

"A absolutely beautiful property "

"I loved everything the beds were amazing view was beautiful loved what was around us food wise "

"The property was right around the corner from the Chicago Theater, which is where we were seeing a show. That was super convenient. The first person we met was Mariam, the front desk receptionist. This was our first stay at a Virgin hotel, so I had a lot of questions. She not only patiently answered everything, but also explained more of the amenities in the building. This included the cafe, restaurant (which includes room service), gym, bar, and more! I was really impressed by the thoroughness...