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Sonesta Los Angeles Airport LAX

4.0 star property
Los Angeles hotel in Westchester with 4 restaurants and a 24-hour fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Los Angeles Airport LAX

Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby
Suite, 1 King Bed (Executive Suite King) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
The price is NT$3,702
NT$5,244 total
includes taxes & fees
Dec 1 - Dec 2

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 1 King Bed (Executive Suite King)

Suite, 1 King Bed (Executive Suite King) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed (Executive Suite King)

Highlights

Soundproofed
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility/Hearing Tub)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive King)

Superior Room, 1 King Bed (Executive King) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed (Executive King)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing Roll in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility/Hearing Roll in Shower)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Accessible Bathtub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility Accessible Bathtub)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing Accessible Preferred Two Doub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Double Beds, Accessible (Hearing Accessible Preferred Two Doub)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility Rub Preferred High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Double Beds, Accessible (Mobility Rub Preferred High Floor)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Executive Two Doubles)

Superior Room, 2 Double Beds (Executive Two Doubles) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Double Beds (Executive Two Doubles)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing ADA Bathtub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility/Hearing ADA Bathtub)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed (Deluxe King)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Deluxe Two Doubles)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Double Beds (Deluxe Two Doubles)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Preferred Two Doubles)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 2 Double Beds (Preferred Two Doubles)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility/Hearing Roll in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Double Beds, Accessible (Mobility/Hearing Roll in Shower)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Preferred King)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room, 1 King Bed (Preferred King)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Accessible Roll in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility Accessible Roll in Shower)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing Roll in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Mobility/Hearing Roll in Shower)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility/Hearing Bathtub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Double Beds, Accessible (Mobility/Hearing Bathtub)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

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8.2 out of 10, Very Good, (6626)
The price is NT$4,647
NT$5,399 total
includes taxes & fees
Dec 1 - Dec 2
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About the neighborhood

Map
5985 W Century Blvd, Los Angeles, CA, 90045

What's nearby

  • Toyota Sports Performance Center - 5 min drive
  • Hollywood Park Casino - 5 min drive
  • Loyola Marymount University - 5 min drive
  • Kia Forum - 6 min drive
  • SoFi Stadium - 7 min drive

Getting around

  • Aviation/Century Station - 13 min walk
  • Commerce Station - 25 min drive
  • Los Angeles Intl. (LAX) - 2 min drive

Restaurants

  • ‪Carl's Jr. - ‬11 min walk
  • ‪Unity LA - ‬8 min walk
  • ‪Costero California Bar + Bistro - ‬6 min walk
  • ‪Zpizza - ‬3 min walk
  • ‪The Bistro - ‬7 min walk

About this property

Sonesta Los Angeles Airport LAX

Upscale hotel near Kia Forum
A terrace, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Sonesta Los Angeles Airport LAX. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. In-room WiFi (surcharge) is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, a 24-hour front desk, and ATM/banking services
  • A computer station, luggage storage, and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 613 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like desk chairs and air conditioning. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 36-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (USD 50 per night; includes in/out privileges)
  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 to 55 for adults and USD 20 to 32 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Boulevard Market Cafe
  • Century Taproom
  • Landings
  • Yokoso Sushi Bar (closed)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 14,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Grab bar near toilet (34 inches high)
  • Hand-held showerhead
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Portable shower seat
  • Raised toilet seat (17 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1984
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 59
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from June 3 2024 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Business center
  • Fitness facilities
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200.00 will be collected before check-in.
  • Resort fee: USD 29.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 55.00 for adults, and USD 20.00 to 32 for children
  • Fee for in-room wireless internet: USD 0 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per day (rates may vary)
  • Self parking fee: USD 50 per night (in/out privileges)
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 59 (subject to availability)
  • Late check-out fee: USD 79 (subject to availability)
  • Rollaway bed fee: USD 60.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel
Crowne Plaza Hotel Los Angeles International Airport
Crowne Plaza Los Angeles International Airport
Crowne Plaza Lax
Sonesta Los Angeles Lax
Sonesta Los Angeles Airport LAX Hotel
Sonesta Los Angeles Airport LAX Los Angeles
Crowne Plaza Los Angeles International Airport
Sonesta Los Angeles Airport LAX Hotel Los Angeles

Frequently asked questions

Does Sonesta Los Angeles Airport LAX have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM. The property will be renovating the pool from June 3 2024 to December 31 2024 (completion date subject to change).

How much does it cost to stay at Sonesta Los Angeles Airport LAX?

As of 2024/11/17, prices found for a 1-night stay for 2 adults at Sonesta Los Angeles Airport LAX on 2024/12/1 start from NT$3,702, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sonesta Los Angeles Airport LAX pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of USD 150.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sonesta Los Angeles Airport LAX?

Self parking is available for USD 50 per night. Valet parking is available for USD 60 per day.

What time is check-in at Sonesta Los Angeles Airport LAX?

Check-in start time: 4 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 59 (subject to availability).

What time is check-out at Sonesta Los Angeles Airport LAX?

Check-out is at 11:00 AM. Late check-out is available for USD 79 (subject to availability).

Does Sonesta Los Angeles Airport LAX provide a shuttle to the airport?

Yes, there's an airport shuttle. A per person, roundtrip fee applies.

Where is Sonesta Los Angeles Airport LAX located?

Located in Westchester, this hotel is within 3 mi (5 km) of Toyota Sports Performance Center, Hollywood Park Casino, and Intuit Dome. Loyola Marymount University is 3.1 mi (5 km) away. Aviation/Century Station is 13 minutes by foot.

Sonesta Los Angeles Airport LAX Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 2247 out of 4982 reviews" "
Rating 8 - Good. 1206 out of 4982 reviews" "
Rating 6 - Okay. 669 out of 4982 reviews" "
Rating 4 - Poor. 424 out of 4982 reviews" "
Rating 2 - Terrible. 436 out of 4982 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy close to everything very happy as always
Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Brisely

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, restaurant and room were excellent!
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Nov 2024

6/10 Okay

Darrin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constriction noise was the only issue
Stayed 2 nights in Nov 2024

10/10 Excellent

Teruki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Aron

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received our VIP 20 percent off food and room upgrade!
Stayed 1 night in Nov 2024

10/10 Excellent

Briana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful remodel
Stayed 1 night in Nov 2024

10/10 Excellent

Msribel

Stayed 1 night in Oct 2024

6/10 Okay

Mariko

Stayed 1 night in Oct 2024

2/10 Terrible

cindy

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As a platinum, an upgrade is not always a given, so when I got an email from the hotel to pay for a nicer room, I did. Room was nice and with par for what I paid...but 0 hot water and I was trying to run for dinner with friends. Called the front desk and they said they would call maintenance and that it would take about 10 mins. Since I had someone picking me up in 20 mins and I had just dragged 3 huge bags I asked to change rooms. I was told no. That maintenance had to come up and "check" the lack of hot water. I was fairly taken back. I thought it over and called back again asking to change rooms. Girl at the desk was super snotty. Patched me through to a manager that was also super snotty and when I pressed to be moved as I was on a time crunch, they came and moved me into a much smaller room. Pretty much what I had originally paid for. To top it off the bar/restaurants are all closed except for their super pricey little store. This is my second issue at this hotel. I fly through LAX every other month and will be taking my dollars elsewhere. I will also be backcharging my card for that upgrade I paid for. Paying $300 ish and asking for hot water is not a lot to ask for. Save you $ and head over to one of the many other hotels that don't treat their guests like an annoyance.
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Stayed 1 night in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service
The staff were great and on the ball.
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

6/10 Okay

Maria

Stayed 1 night in Oct 2024

10/10 Excellent

Simon

Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff and desk management was friendly and reassuring .
Stayed 1 night in Oct 2024

8/10 Good

Jameica, Chino

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Rymma

Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Stayed 1 night in Oct 2024

8/10 Good

Ntima

Stayed 1 night in Oct 2024

10/10 Excellent

Stanley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thia property was minutes away from LAX, giving us a very nice sleep with a very small commute and nice restaurants close by
Stayed 1 night in Oct 2024