The staff is always ready to help you through email or phone, and will go far and beyond to help you out (sadly, something that is not so common anymore).
The apartment is clean, spacious, and neat. We were in two adults and two dogs, and the apartment had enough space for all of us. The beds and blankets are comfy, the bath amazing, the kitchen small but nice! I have nothing to complain about. Thanks for the wonderful stay!