AVOID- disgustingly dirty with rude manager.
Our room had what looked like blood splatters on the wall, and the bed sheets and towels had stains and hairs on them. We went for a shower as we had had a very long day, but found that the bath also had hairs in and someone else's used bar of soap. The towels also had yellow stains on them.
We took pictures of all this before showering, then showed these to the manager to ask if we could move rooms. She was very rude, claiming that what looked like blood splatters were part of the 'paint' of the room and said she will begin our check out process if we are not happy with the room, but that she can not refund us as we had been there longer than 20 minutes and used the facilities (it was around 35 minutes after check in when we went to complain).
She showed us a word document on her computer which stated the 20 minute 'policy', but we were not made aware of this at the time of booking through Expedia and she did not make us aware of this on check in. We asked that if it is not possible to refund us or move rooms, then could the room be cleaned.
She said that new towels and bedding could be provided, but refused to clean the splatter off the walls. We asked why not and at this point, she told us that we were "checking out" and begun speaking on the phone to someone in another language.
We checked and there was nowhere else to stay in the vicinity, so panicked, we agreed to just the towels and bedding so we could keep the room and not