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Heeren By The River

2.5 star property
Hotel with free parking, steps from Jonker Street Night Market

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January 2025

Photo gallery for Heeren By The River

Garden
Reception
Exterior
Dining
Family Room | Desk, rollaway beds, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Superior Room | Desk, rollaway beds, free WiFi

Superior Room

Highlights

Air conditioning
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
Satellite channels
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Family Room

Family Room | Desk, rollaway beds, free WiFi

Family Room

Highlights

Air conditioning
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
Satellite channels
Daily housekeeping
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Room

Premium Room | Desk, rollaway beds, free WiFi

Premium Room

Highlights

Air conditioning
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
Satellite channels
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Desk, rollaway beds, free WiFi

Deluxe Room

Highlights

Air conditioning
LED TV
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
Satellite channels
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
No 7&9, Lorong Hang Jebat, Malacca City, Malacca, 75200

What's nearby

  • Jonker Street Night Market - 1 min walk
  • Dataran Pahlawan Melaka Megamall - 6 min walk
  • A Famosa - 8 min walk
  • Mahkota Parade Shopping Mall - 10 min walk
  • Hatten Square - 14 min walk

Getting around

  • Kuala Lumpur International Airport (KUL) - 102 min drive

Restaurants

  • ‪Hard Rock Cafe Melaka - ‬1 min walk
  • ‪The Coffee JAR - ‬1 min walk
  • ‪Cendol Jam Besar - ‬2 min walk
  • ‪Lao Qian Ice Cafe - ‬1 min walk
  • ‪GravyBaby Melaka - ‬1 min walk

About this property

Heeren By The River

Hotel near Jonker Street Night Market
Close to Dataran Pahlawan Melaka Megamall, Heeren By The River provides amenities like a rooftop terrace. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Luggage storage, a front-desk safe, and free newspapers
  • Multilingual staff and concierge services
Room features
All guestrooms at Heeren By The River feature comforts such as air conditioning, as well as amenities like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • LED TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Heeren River Hotel Malacca
Heeren River Hotel
Heeren River Malacca
Heeren River
Heeren By The River Hotel
Heeren By The River Malacca City
Heeren By The River Hotel Malacca City

Frequently asked questions

Is Heeren By The River pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heeren By The River?

Self parking is free at this property.

What time is check-in at Heeren By The River?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Heeren By The River?

Check-out is at noon.

Where is Heeren By The River located?

Located in Jonker Walk, this hotel is within a 10-minute walk of Jonker Street Night Market and Dataran Pahlawan Melaka Megamall. Chen Ho's Cultural Museum and Christ Church are just steps away.

Heeren By The River Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 77 reviews" "
Rating 8 - Good. 44 out of 77 reviews" "
Rating 6 - Okay. 18 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

GAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel , fantastic location
was very happy with the hotel and the location , near the water , near the night market ,
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I was comfortable.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay but lack toiletries
Overall stay was pleasant, except for the super high staircase steps which could hurt my knees when climbing. It was bad building structure to build each staircase step so high up. Also, hotel is rather stingy with their toiletries. They dun provide hand nor face towels nor toothbrushes etc. When I requested for an extra towel, I was told that the next day I could only have 1 new towel change since the today I had 3 towels. Wow....
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are helpful and friendly, always greet with a big smile 😀
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Jennifer, Brisbane Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Fantastic location. Views of the river. Right opposite the Police Station. Across from Sid's Old English Pub. My suggestion is to upgrade to the best rooms. Standard rooms are a little bland with no views. Would stay again just because its well priced and in an excellent location. One minute walk to Jonker Street.
Stayed 2 nights in Dec 2018

6/10 Okay

Brian, Selangor, MY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly and helpful staff. Nice location with easy access to all must-see places in Melaka. But run-down property with poor internet connection, low room quality (draining system, cracks and moisture on the wall, damp room, dull light)
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Reasonable price.
Average. Water pressure weak for bathing.
Stayed 3 nights in Oct 2018

2/10 Terrible

Kalbana, Melaka

Disliked: Staff & service, property conditions & facilities
The room was stuffy, air conditioner not working makes the situation even worse. The night staff didn’t believe the ac wasnt working without even checking it himself. Manage to change to a different room anyways. Next day during checkout, the receptionist told us that we havent paid for the room when actually expedia has collected our payments. During the arguement i showed the receptionist our prove of payment, suddenly she change her claims that it was only the rm2 tax wasnt paid yet. I wouldn’t recommend anyone staying at this place.
Stayed 1 night in Sep 2018

8/10 Good

Low, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location
Overall a very good stay. + : Strategic location, very near to Jonker Street. - : Unstable water pressure.
Stayed 1 night in Jul 2018

4/10 Poor

Syafiq, Nilai

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the river
Toilet pipe and shower need go fix..room 303 Nice room... Strategic location Friendly staff Nice view
Stayed 1 night in Jun 2018

6/10 Okay

Azrrik

Liked: Cleanliness, room comfort
Not a great value.
The place is a bit run down for the price. The biggest turn off is the water dispenser in the lobby with the sign "STAFF ONLY". Really? You won't let your guests refill their water bottles in the lobby of the hotel they're staying in?! The bathroom sink leaked. The wifi simply stopped working from 12am - 8am. The water pressure in the shower varies from medium to dripping. On the plus side, the location is great and the air conditioning is cold.

8/10 Good

Nur Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Good location, friendly staff, spacious room but limited parking space.
Stayed 1 night in Dec 2017

4/10 Poor

vas, selangor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
"good location,but hotel is dirty"
stayed here with famil,hotel is in a good location but room floors look dirty and bathrooms cleanliness need to be improved.Room 101 is really musty and room 206 has clogged bathroom drain.they need to upgarded the floor boards in room 206 which is broken.
Stayed 1 night in Dec 2017

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic comfort
For the price you pay, it is as good as it gets. Comfortable with basic needs covered. No in-room coffee/tea facility. No lifts/elevators either. So be prepared to walk up to flights of stairs if your room is on the second floor. If you're planning to drive there, parking is limited. Great location though for shopping on Jonker Street. Excellent pub called Sid's just across the road. Short walk to historical Stadhuys and the Fort.
Stayed 1 night in Dec 2017

6/10 Okay

Vas, Subang Jaya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent location in front of Sids Pub/Jonkers
really bad 1)room 101 is super mouldy and musty with poor ventilation and had me sneezing. 2) overall cleanliness for bathroom and floors can be improved further. 3) room 206 floorboards are broken and bathroom water doesn't drain and forms a puddle. 5)limited parking 6) no breakfast really good 1)excellent location 2)excellent staff
Stayed 1 night in Dec 2017

6/10 Okay

Darren, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities
Strategic location near jonker walk
Good location, clean room Difficult for parking if not reserved in advance (20 rooms, 8 spots) Toilet floor is rough, weird to touch on feet
Stayed 1 night in Dec 2017

8/10 Good

CL, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location. Walking distance to places of interest. Just few step away from H&M, Jonker Walk, hard rock cafe. Room is nice, simple and clean. Staff were friendly and helpful. Would come back again
Stayed 1 night in Dec 2017

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, staff is friendly n helpful. Check in was fast. Hotel cleanliness is good and everything work well in my room. The only problem is the steps up to the rooms which is steep. Guests with knee problems and heavy luggage is going to struggle up. Can they improve on it? Overall it's a good stay.
Stayed 1 night in Dec 2017

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location from where to start your day
This is a place close to everything, ideal if you are in Malacca for a short stay, planning to see as much as possible. Nice, clean, decent, not too fancy.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Good location but room condition needs improvement
The hotel is located conveniently at the heart of jonker street. It is very accessible to the local attractions. However the closet in the room is very old. A clearly visible layer of dust in the closet and there is a slight musty smell. The planks on the floor has not been maintain properly, it is protruded on some parts when you step onto it. Even though the bathroom is clean, the tap could not close properly and the water kept running.
Stayed 1 night in Nov 2017

6/10 Okay

Mel, malaysia

Liked: Cleanliness, staff & service
Walking distance to main tourist attractions
Great location, friendly staffs and comfortable room. Parking also easy as their provided parking space just next to the hotel. But hotel not suitable if brings small kids, elderly and oku. Stairs are too steep. Overall was a good stay.
Stayed 1 night in Sep 2017

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three stay for public holiday in central Melaka...
if you want to be next to Jonker Street and near the red church or Hard Rock the location is perfect. It is a basic shophouse, no lift, safe or fridge but clean and adequate. Mostly quiet with comfortable beds and private shower room. Limited parking but on CCTV and opposite a tourist police station. Great prices and staff were all very friendly and enormously helpful! We took two rooms and would go back again.
Stayed 2 nights in Aug 2017

8/10 Good

JohnW, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the City Center
Front staff was very helpful and friendly, location is unbeatable, it is so close to Jonker Street and other attractions, Quiet and cozy with beautiful garden just outside the room. Very nice stay.
Stayed 2 nights in Aug 2017

8/10 Good

Karren Jane

Liked: Cleanliness, staff & service
In the heart of the old town
Clean and comfortable accomodation. Staff were very helpful. No breakfast here but restaurants and cafes are just next door. Very close to all attractions.
Stayed 2 nights in Jun 2017