Willoughby 4 Stars Hotels

"Had all around great experience!"

"Had a super stay. However, the parking was very hard to find. No signs! Also, when you left the using Hilton card did not work when you checked out of the garage across the street. Had to call the front office not good. This process needs to be updated. Better communicated, and easier access Both going into the garage and exiting the garage"

"We like the interior decor. "

"Staff was very welcoming and helpful. Easy access to the Rock and Roll Hall of Fame . Shuttle was very handy "

"The hotel was confortable and the roo. Really spacious. "

"The hotel is nice. The lobby area is beautiful, and the restaurant that is connected is called Betts. The valet parking staff were really nice. However, I must say that the front desk staff were passive aggressive and not very welcoming. One had a brash tone when I pointed out inaccurate charges to my room summary prior to check-out. In addition, the carpet in the room was a bit smelly and the carpet in the hallways are too thick to roll a suitcase on comfortably without having to pull it hard....

"It is conveniently located in the center of Cleveland."

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