"- staff was unhelpful, we travelled internationally into Helsinki with 4 large luggages. When we asked whether they have luggage service we were told they are “very busy” at the moment and so cannot help with our luggages. I have never in my life been told by a hotel (let alone a Hilton hotel) that they cannot assist with luggages.
- they charge you for every single thing. If you want room service, it’s an extra 15 euros service fee just for them bringing up the food. This is obviously in addition to already paying for room service priced food. I have never seen an extra charge for room service just for bringing up the food - is the whole point of room service not having the food brought up to you. We were told that we may be able to pick up the food ourselves in the reception to waive that fee, but they were not sure and told us to check with the restaurants ourselves. If the fee was 5 euros I can live with it but 15 is extortionate, when the simplest pasta with tomato sauce on their room service menu costs 26 euros and a pan fried breadcrumb sole (basically fancy way to say fish and chips???) costs 35 euros.
- The water in the room is not complimentary unless you are a diamond gold or silver member, which is fine - but they cost 6 euros a bottle, which is not.
-Not sure what service this hotel is providing other than stuffing you in a room with a bed, but whatever little “service” they have (I can’t point to any really) is abysmal."
