They told me the pool was open. They told me the pool was heated. I wouldn't have rented if they had told me the truth: the pool is freezing, filled with broken branches and leaves, nobody has been swimming there for a long, long time. When I mentioned this at the front desk, they said "Who gave you that information?" as if they were ready to fire that person. "We're sorry", they said, but they weren't sorry enough to let me check out at 1:30 instead of 11.