On the night of our stay, the air conditioner started making a noise akin to a tractor. A staff member came to inspect it and confirmed the noise was indeed very loud. However, he mentioned that he wasn’t a technician and couldn’t repair it, and there were no spare rooms available for us to move to. The noise kept us awake all night, making it impossible to sleep. The next morning, during checkout, the front desk assured us that the manager would contact us. To date, I have not heard from anyone. It was an extremely disappointing experience.