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Ambassador Hanoi Hotel & Spa

3.5 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

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Photo gallery for Ambassador Hanoi Hotel & Spa

Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Reception
Aerial view
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Connecting Room, Terrace

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
Plasma TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Family Triple Room

Minibar, in-room safe, desk, iron/ironing board

Family Triple Room

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Minibar
  • 18 Ping (60 square meters)
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Executive Double Room, City View

Minibar, in-room safe, desk, iron/ironing board

Executive Double Room, City View

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Minibar
  • 8 Ping (26 square meters)
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Connecting Room, City View

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, City View

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Minibar
  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

Highlights

Air conditioning
Connecting rooms available
Plasma TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
Minibar
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Ambassador Suite Balcony

Minibar, in-room safe, desk, iron/ironing board

Ambassador Suite Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Separate bedroom
Hair dryer
Bathrobes
Private bathroom
  • 18 Ping (60 square meters)
  • City view
  • Sleeps 3
  • 1 Queen Bed
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About the neighborhood

Map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.7 km
  • Hanoi Old Town Night Market - 7 min walk - 0.7 km
  • Hoan Kiem Lake - 9 min walk - 0.8 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Opera House - 3 min drive - 1.7 km

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Mr Bảy Miền Tây - Hàng Điếu - ‬1 min walk
  • ‪Cộng Càphê 54 Hàng Điếu - ‬1 min walk
  • ‪Bún Bò Nam Bộ Hàng Điếu - ‬1 min walk
  • ‪Thạch Chè Lộc Tài - Hàng Điếu - ‬1 min walk
  • ‪Bánh Cuốn Nóng - ‬1 min walk

About this property

Ambassador Hanoi Hotel & Spa

Hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Ambassador Hanoi Hotel & Spa provides a free daily manager's reception, dry cleaning/laundry services, and a business center. Indulge in a hot stone massage, a body treatment, and a facial at Marvel Spa, the onsite spa. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Bike rentals, self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and concierge services
  • Smoke-free premises, a front-desk safe, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Ambassador Hanoi Hotel & Spa boast comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with digital channels
  • Daily housekeeping and desks

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 400000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Ambassador Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador Hanoi Hotel & Spa?

Self parking is available for VND 3 per day.

What time is check-in at Ambassador Hanoi Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Ambassador Hanoi Hotel & Spa?

Check-out is at noon.

Does Ambassador Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 25 per vehicle applies.

Where is Ambassador Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Vietnamese National Tuong Theatre, Hoan Kiem Lake, and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Hanoi Opera House are also within 1 mi (2 km). Hanoi Railway Station is 15 minutes by foot.

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Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 416 reviews
Rating 8 - Good. 61 out of 416 reviews
Rating 6 - Okay. 25 out of 416 reviews
Rating 4 - Poor. 20 out of 416 reviews
Rating 2 - Terrible. 13 out of 416 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

connor

Great stay!
Stayed 2 nights in Feb 2025

8/10 Good

Gerard

It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025

10/10 Excellent

luca

Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025

10/10 Excellent

stuart

Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to.
Stayed 8 nights in Nov 2024

4/10 Poor

Lara

Liked: Staff & service, amenities, property conditions & facilities
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Stayed 5 nights in Dec 2024

4/10 Poor

Marika

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property did not look like their pictures advertised online. We needed to switch rooms because the first room smelt terrible. It’s in a busy area, so very loud.
Stayed 1 night in Jan 2025

4/10 Poor

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well
Stayed 1 night in Sep 2024

10/10 Excellent

Walter

Mai is perfect - she resolves every small and big query.
Stayed 15 nights in Oct 2024

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
There was ants in the bathroom and in the shower; if you left a cup with water in it; there would be ants crawling all over it the next day. Our bed linens felt damp; we notified reception of this issue ; they said to turn on the a/c but the power to the room would turn off whenever you left the room.There was contruction going on next door that started at 5am; could not get any sleep and there were "air fresheners" in the room; it was very pungent. This was an overrated hotel room for what we paid for. Also, they demanded that we paid in cash despite the booking saying that we could pay by credit card and the sticker on the front door saying that they accepted all the major credit cards. Location was great but could still hear all the noise from the traffic and the constant honking. Would not go back or recommend this place.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bryan

Great location! Right in the middle of everything. Wonderful staff! I’m always impressed when the staff can remember your name.
Stayed 6 nights in Aug 2024

6/10 Okay

Trieu

Just close to 36 pho phuong
Stayed 2 nights in Aug 2024

8/10 Good

Lyanne

Friendly staff and service. Big rooms and bed. Amenities might need to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Liyana

Clean room. Friendly staff and fast response and service when there is a problem in the room
Stayed 1 night in Sep 2024

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The photos of this property are out of date, some I couldn’t even see as the hotel. The front doors are completely different, rooms are dirty. staff bribe people to leave 10/10 reviews. They put me in a room with a window and then advised me this is an upgrade and I would need to pay extra per night to stay there. I stood my ground but ended up moving rooms. I’d avoid this property at all costs.
Stayed 4 nights in Nov 2024

10/10 Excellent

Roshan

Perfect hotel for groups and families
Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.
Stayed 3 nights in Jun 2024

6/10 Okay

Julien

Liked: Property conditions & facilities
Our room had no windows or balcony so we felt a bit like sleeping in a bunker. Location is perfect.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience!
Stayed 4 nights in Oct 2024

8/10 Good

Viet

Great location in the heart of old quarter. Super helpful and friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean-Francois

Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephane

Great location and special attention from staff. I strongly recommend this hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Good friendly little hotel in the city
Mai is the best. Very friendly and helpful. All the staff also friendly and helpful.
Stayed 1 night in Dec 2023

6/10 Okay

Adrienn

We booked the room because it had a terrace. Unfortunately it was unusable because of the construction in the neighbouring house it was full of dust, but overall the room was much nicer on the pictures than in reality.
Stayed 2 nights in Jun 2024

10/10 Excellent

Trung

Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends.
Stayed 2 nights in Dec 2023

2/10 Terrible

Andrea

Disliked: Staff & service, amenities
I had three rooms confirmed for myself, my sister, and her family. We arrived at 9 pm on Dec 19th after a full days drive with plans for a quick supper, then an early night as we would be leaving again for a tour the next morning. As we knew we would have to be up early, we intentionally booked a hotel in a quiet area, with easy access for the next morning’s pick up. We prepaid the full amount for the three rooms at the time of booking. On our arrival, we were informed that our rooms were not available as they had booked in other large groups, despite the confirmed reservation. They had moved our reservation to their sister hotel without any prior notification. As it was a Friday night, there was an extended wait for a taxi to take us to the new hotel. There was conflict between the taxi driver when one was found as he didn’t want to take all the bags. Two of us ended up walking to the hotel, rather than waiting for a second taxi. With these delays, it was over an hour before we could check in at the new hotel. The hotel we were moved to was in a very busy and loud area of the city. We also had to change our pick up with the tour company and leave earlier in the morning due to being moved to a less accessible area.
Stayed 1 night in Dec 2024