All staff that we dealt with were super friendly and helpful. The outdoor area was beautiful! We had an amazing view of the mountains. However, the sheets were dirty with stains on 1 bed, there were crumbs under bedroom tv, and when we pulled the hide a bed out it was covered in dirt and food crumbs. They also had no spare sheets, blankets or pillows in the closet for the pull out bed. I only asked for the bedding, and the staff was embarrassed that it wasnt there, he was very friendly. They were so busy i didnt want to bug them and be a bother about the cleanliness of our room.