「The team at reception were not friendly, not efficient, and not capable.
The first 3 things they (it was 4 people talking to each other behind the reception desk and not in English and obviously talking about me) told me was:
NO swimming in the pool cuz it closed at 6pm (actually closes at 7pm).
NO dinner reservations at the à la carte restaurant in-house.
NO free room upgrade.
This was followed by 3 fake information:
There is no earlier email from reservation department of Domes Hotel that...
「The team at reception were not friendly, not efficient, and not capable.
The first 3 things they (it was 4 people talking to each other behind the reception desk and not in English and obviously talking about me) told me was:
NO swimming in the pool cuz it closed at 6pm (actually closes at 7pm).
NO dinner reservations at the à la carte restaurant in-house.
NO free room upgrade.
This was followed by 3 fake information:
There is no earlier email from reservation department of Domes Hotel that...
Theresa