上野 5 星級飯店

「The breakfast place is a bit small . Need to line up for quite a while if coming by around 10 am . Which shouldn’t be the case of a 5 stars hotel . Breakfast could be improved anyway , especially if talking it is located in tokyo . Futhermore . The concierge service could be improved regarding recommendations of nearby restaurants . And the hotel has no its own escort service from / to airport . 」

「The staff speak very good English and are very willing to help. Kudos to Ryotaro and Shuya from Guest Services for being exceptional!」

「Very nice in general. Few minutes walk from Shinagawa station」

「After six years, we have returned to this hotel for our second visit. The hotel is situated approximately 10 minutes away from Akasaka-Mitsuke Station. When you exit the elevator on the 36th floor, the stunning and beautiful floor-to-ceiling window awaits you.Views of Akasaka's street scenery are available through floor-to-ceiling windows in the lobby.The staff's politeness and professionalism make the check-in process pleasant. A faint smell can be felt on the way from the lobby to the...

「Nice place nice staff」

「服务，硬件都无可挑剔。」

「The hotel’s location is fantastic and the view is superb. However, there’s still room for improvement in respect of service. Whenever we requested something, we were attended to in piecemeal fashion. Staff’s level of English may need to be improved. In addition, the bathtub was not equipped with shower gel or shampoo, and there is no TV in the bathroom. The TV also do not have Netflix or Apple TV functions. The theme of the room is also not Japanese enough, for which I cannot tell any visible...

「View非常好」

「方便」

「第一次入住新大谷飯店，體驗了11樓所有服務人員無與倫比的服務精神及態度，非常非常非常令人印象深刻與感動！」

「很舒適的飯店，地點又非常方便，住宿一晚隔天中午過後搭機，時間非常充裕，可以在機場逛逛吃飯，下次有機會還會再來。」

「房间很大，品川交通便利。浴室卫生度还有待提高。花洒喷头发霉了」