4/10 Poor
Frank
2024/12/19
Disliked: Cleanliness
The property is so convenient to the airport and the first stay in November was great. This trip was unlike the first, I came into a room 502 which wasn’t cleaned nor the channels on the tv was wrong , their was hair on the mattress and ants in the bathroom. I checked in around 730 pm cause I had a 4 o’clock flight from New Haven so I missed a day, the next day went to the front desk to address the situation and the gentleman looked like the main manager said it would be taken care of right away nope waited about an hr n housekeeping never came but the gentleman that came up to fix the TV was perfect. He couldn’t fix the TV but he said he would be able to get me a voucher for the dining room which was cool. He should get a lot of credit for doing that they finally came in to clean the sheets . So I was charged a full day on the 16th for a few hours cause I didn’t wanna sleep in that room being like that. I would definitely come back for sure but there’s a few things I still don’t understand with the complementary area you’re charged you’re not charged confusing
Frank
Stayed 3 nights in Dec 2024