4/10 Poor
DALLAS
Traveled with partner
2024/12/19
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It might be on a par with other hotels in this area, but I am used to hotels in Europe and the U.S.
The pool was unusable for my entire stay because it is being remodeled. The Pool bar was likewise unusable due to remodeling. The universal gym was very old and in disrepair, and difficult to use. It was strange for them to schedule the pool repair during the high season.
The hotel restaurant was rather poor for dinner. I had a hamburger that was extremely tough and almost inedible. For breakfast the food is better and has many hot and cold items and they will make eggs for you.
The power was out for almost an entire day during our stay. This was a planned outage; which seemed strange that it would occur in their high season.
The sink in the bathroom, did not have the ability to control hot water, which made shaving difficult.
The windows on the room's balcony were in ill repair and could not be shut and just banged together constantly.
The reception staff were not very accommodating. We asked to arrange for a cab to take us to the airport and they gave my fiancé a phone number to call, whereas other hotels will typically make these arrangements.
The sign for the hotel was not illuminated so it made it a bit difficult to locate at night. I don't know whether the sign is never illuminated, or the bulbs were burned out.
They do not speak any English at this hotel, which adds to the challenges.
DALLAS
Stayed 11 nights in Dec 2024