I recently stayed at the Pembroke Inn and, unfortunately, had a very disappointing experience. My room was located in the basement, which was only accessible by a narrow and somewhat unsafe stairway. My room had a small window which allowed 0 light and had trash exposed from the outside. The hallways throughout the lower level had exposed wiring and cords, which raised serious safety concerns.
While the room itself had a modern design, it was clearly worn down and poorly maintained. The bathroom’s ventilation was not working, causing condensation to build up on the ceiling and drip onto the floor—making it wet and slippery. This also caused anything in the bathroom to become soaking wet. There was also visible mold around the shower area, which is both unsanitary and unacceptable.
Parking was another major issue. It was overbooked during my stay, and the nearest available lot was a 10-minute walk from the property.
During the evenings, staff members and their friends congregated in the small waiting area. This made grabbing a drink from the vending machine feel uncomfortable, as guests were watched closely and the atmosphere felt unprofessional. Additionally, housekeeping played loud music in the hallway as early as 9 a.m., and the ceilings were so thin that I could hear movement and noise from the rooms above throughout the early morning hours.