See all properties

Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Restaurant
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down comforters, in-room safe, individually furnished, desk
Exterior
View from property
VIP Access

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Pool
    Pool
  • Housekeeping
    Housekeeping

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 10.88 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Non-smoking

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 7.87 Ping (26 square meters)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 10.9 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 10.88 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Bathrobes
  • 23 Ping (76 square meters)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 8 Ping (26 square meters)
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Day bed
Down duvet
Bathrobes
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Standard Twin, Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Bathrobes
  • 10.9 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking | Down comforters, in-room safe, individually furnished, desk

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 11 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 13.6 Ping (45 square meters)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Bathrobes
  • 21 Ping (69 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 11 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 8 Ping (26 square meters)
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 11 Ping (36 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Standard King Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Room Bed Any

Down comforters, in-room safe, individually furnished, desk

The Main Standard Room Bed Any

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Main Shin Edo Single Room

Coffee and/or coffee maker

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Triple Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for The Main Shin Edo Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room For 3 People

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite (Bed Type Cannot Be Specified)

Down comforters, in-room safe, individually furnished, desk

The Main Junior Suite (Bed Type Cannot Be Specified)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Japanese garden

Hotel New Otani Tokyo Garden Tower

Spa
Parking included
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (1002)
Hotel New Otani Tokyo Garden Tower
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
4-1 Kioi-cho Chiyoda-ku, Tokyo, 102-8578

What's nearby

  • Tokyo Imperial Palace - 16 min walk - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.1 km
  • Nippon Budokan - 4 min drive - 3.5 km
  • Shinjuku Gyoen National Garden - 8 min drive - 7.7 km

Getting around

  • Akasaka-Mitsuke Station - 2 min walk
  • Yotsuya Station - 12 min walk
  • Narita Intl. Airport (NRT) - 66 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬3 min walk
  • ‪SATSUKI - ‬12 min walk
  • ‪維新號赤坂店 - ‬7 min walk
  • ‪ガンシップ - ‬12 min walk
  • ‪VIEW & DINING THE Sky - ‬11 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel near Tokyo Imperial Palace
Close to Tokyo Midtown, Hotel New Otani Tokyo The Main provides a grocery/convenience store, shopping on site, and 3 coffee shops/cafes. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a front-desk safe, and multilingual staff
  • Guest reviews say great things about the helpful staff and location
Room features
All 554 individually furnished rooms have perks such as air conditioning and bathrobes, as well as amenities like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • 32-inch HDTVs with digital channels
  • Refrigerators, children's slippers, and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Bicycle rentals
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from January 13 2025 to January 14 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from July 20 to September 01
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo The Main?

Self parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Check-out is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this hotel is within 1 mi (2 km) of Hotel New Otani Tokyo, Tokyo Imperial Palace, and Tokyo Midtown. Tokyo Tower and Nippon Budokan are also within 3 mi (5 km). Akasaka-Mitsuke Station is only a 2-minute walk and Nagatacho Station is 5 minutes.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1002 reviews" "
Rating 8 - Good. 194 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alan, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, up-to-date. Friendly and helpful English-speaking staff. Decent restaurant with good breakfast buffet.
Stayed 4 nights in Nov 2024

10/10 Excellent

Royce, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was top notch, complete with a cyprus bath for soaking after a long day of sightseeing. The staff was incredible, open to all questions and even providing translation with a taxi driver. Plenty of restaurants at the hotel if that's your preference, and a close walk to more restaurants nearby.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an execelent reception
Stayed 3 nights in Nov 2024

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always stay at The Hotel New Otani when in Tokyo.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Delicious food, great customer service, help with getting taxis, great location. New Otani is one my favorite hotels anywhere in the world.
Stayed 3 nights in Nov 2024

8/10 Good

Sumiko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and peaceful
Stayed 1 night in Nov 2024

10/10 Excellent

John

Stayed 4 nights in Oct 2024

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is amazing, the rooms spacious, but the restaurants are pricey.
Stayed 8 nights in Oct 2024

8/10 Good

Si Wei

Stayed 4 nights in Oct 2024

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel with top-notch service and beautiful rooms. We LOVED staying, with so many options for things to do and easy access to the metro system. Would 10/10 stay again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could rate the staff 1 level above excellent then i would! Fantastic hotel, well worth the visit.
Stayed 4 nights in Oct 2024

8/10 Good

Sakurako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful gardens
Stayed 4 nights in Oct 2024

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Shin-Edo room which was phenomenal. We loved the cypress bath and the modern Japanese style to the room. The room was also very large for Japanese standards. The staff at the hotel was also exceptional. Everyone we interacted with was extremely kind and professional, and most spoke good English which was a plus for us.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ragnar, Yellowknife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful. Wifi is still not working properly
Stayed 3 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful onsite garden. An extremely wide array of dining options. Amazing staff.
Stayed 1 night in Oct 2024

10/10 Excellent

martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens. Great breakfast buffet. Lovely room with nice view.
Stayed 4 nights in Oct 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an absolute gem. We loved every minute of our stay. The staff was exceptional Mr Takeshita at the concierge desk. Thank you for making our stay memorable. David F.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alvaro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff is super friendly
Stayed 4 nights in Oct 2024

6/10 Okay

Helen

Traveled with family
Disliked: Staff & service
It's okay overall
Stayed 2 nights in Jun 2024

10/10 Excellent

Mathews

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great service, well located and easily accessible. Enjoyed the stay!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful but very large hotel. The staff are nothing but perfect. The rooms are amazing. You will not be disappointed. Close to wonderful gardens.
Stayed 3 nights in Oct 2024

8/10 Good

DEMETRICS, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024