TPC Summerlin Tours

Great staff great experience for 1st time

My paid for reservation was for a suite at the Conrad, at check-in, the representative said they were upgrading my room and placed me in a small suite at the adjoining Hilton, very disappointing definitely not an upgrade. I’ve stayed at the Conrad previously, the adjoining Hilton is not the same room quality. Additionally, the amenities at the Hilton are very poor, for example, the concierge desk was unattended our entire visit. We attempted to make arrangements for our evening with the Conrad concierge, but they would not accommodate us since we were shifted over to the Hilton Tower. They said they would take our name and forward it to the Hilton concierge, they did, however, we never were contacted.

Visited for our 10 year wedding anniversary. Lovely new hotel with attention to detail, very spacious and modern, but lacks the character/personality you get with a lot of the other Vegas hotels like Wynn and Bellagio. It felt premium but there is a lot of wasted space that could be utilised for visually exciting installations. Their branding throughout the hotel is impressive, I enjoyed spotting those details, but generally lacked a unique point of difference and that 'wow' factor. If you visit the other hotels on the strip, you'll understand what I mean. Very spacious hotel and the room was very modern and felt premium, however, something as basic as a coffee machine was unavailable. Service was a bit lacking, I could have had the same service from an online checkin/checkout system. Overall lovely 5 star hotel you'd expect with the price. Resort fees are ridiculous considering the main pool was closed for maintenance and we didn't use any of the included amenity - requested to remove or discount but they declined. Also did not honour the late checkout included with my Gold Expedia status VIP access. Didn't do anything extra to make our 10 year wedding anniversary feel special or memorable, not even an acknowledgement. While it's a lovely hotel, for the price and being 5 star, to give a 5 star rating I'd expect them to give me that 5 star experience which we didn’t experience. Nice hotel, but nothing really unique or impressive to entice me to want to stay there again.