6/10 Okay
Amy
Traveled with family
2024/12/15
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, the rooms were clean and the pool and facilities were great however there were a few hiccups. After booking well in advance we were told the day before our check in that we would have to move rooms halfway through our stay due to a room allocation error. We were told by the assistant manager who was lovely and very apologetic at the time that they would reimburse us for one nights stay for the inconvenience however this was never followed through. Not one person mentioned it during our stay and after trying to contact the hotel after our checkout we have since heard nothing.
On the day of the room move we were made to feel as if we were the ones who had caused the issue and on top of that, were walked in on by three seperate housekeepers who had not been told of the situation. One of which woke up our sleeping baby.
We were initially happy to move but after a few incidents of poor communication it ended up leaving us frustrated and unfortunately means we won’t be staying again.
Amy
Stayed 6 nights in Dec 2024