Charles, the front office manager is absolutely horrible and has no competence to ever work in the hospitality industry. Beware of this property as its management is completely unqualified to manage anything. The way they speak to guests is unprofessional and unacceptable, DO NOT STAY HERE EVER. The rooms are outdated, smelly, and dirty, the door would not latch behind us when we would leave the room, the robes in the bathroom had brown spots all over them, GROSS, the towels had a strange smell, but most of all the staff are arrogant and rude. Find any other property in Lake Tahoe to stay at. The Landing provided an extremely memorable experience as the worst hotel we have ever stayed at.