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New Hotel Collection Smoky Mountains

2.5 star property
Hotel with free parking, in the vicinity of Wilderness at the Smokies

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Hotel Collection Smoky Mountains

Fridge, microwave, dishwasher, coffee/tea maker
Front of property
City view
Suite, Multiple Beds, Accessible, Non Smoking (Efficiency) | Individually decorated, individually furnished, blackout drapes
Individually decorated, individually furnished, blackout drapes

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Suite

Individually decorated, individually furnished, blackout drapes

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Suite

Individually decorated, individually furnished, blackout drapes

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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Exterior

The Resort at Governor's Crossing

Pool
Hot Tub
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8.8 out of 10, Excellent, (1284)
The price is NT$4,004
NT$5,340 total
includes taxes & fees
Nov 24 - Nov 25
The Resort at Governor's Crossing
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About the neighborhood

Map
101 E Main Street, Sevierville, TN, 37862

What's nearby

  • Dolly Parton Statue - 1 min walk - 0.1 km
  • Wilderness at the Smokies - 5 min drive - 4.1 km
  • Sevierville Convention Center - 5 min drive - 4.3 km
  • Tanger Outlets - 5 min drive - 4.6 km
  • Titanic Museum - 5 min drive - 5.9 km

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Golden Corral - ‬16 min walk
  • ‪Cracker Barrel - ‬20 min walk
  • ‪El Paso Mexican Restaurant - ‬17 min walk
  • ‪Starbucks - ‬18 min walk

About this property

New Hotel Collection Smoky Mountains

Hotel near Wilderness at the Smokies
Located close to Sevierville Convention Center, New Hotel Collection Smoky Mountains provides a rooftop terrace, a coffee shop/cafe, and laundry facilities. Be sure to enjoy a meal at Honeybee Coffee, the on-site coffee shop. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Smoke-free premises, an elevator, and luggage storage
  • Concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as fireplaces and air conditioning, as well as thoughtful touches like free WiFi and separate sitting areas.
More amenities include:
  • 2 bathrooms with showers and hair dryers
  • Wardrobes/closets, separate sitting areas, and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Honeybee Coffee
  • Seasons 101
  • Sky Lounge 101

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30.00 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • In-room coffee
  • Laundry facilities

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

New Collection Smoky Mountains
Central Hotel Ascend Hotel Collection
New Hotel Collection Smoky Mountains Hotel
New Hotel Collection Smoky Mountains Sevierville
New Hotel Collection Smoky Mountains Hotel Sevierville

Frequently asked questions

Is New Hotel Collection Smoky Mountains pet-friendly?

No, only service animals are welcome at the property.

How much is parking at New Hotel Collection Smoky Mountains?

Self parking is free at this property.

What time is check-in at New Hotel Collection Smoky Mountains?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at New Hotel Collection Smoky Mountains?

Check-out is at 11:00 AM.

Where is New Hotel Collection Smoky Mountains located?

Located in Downtown Sevierville, this hotel is 2.5 mi (4.1 km) from Wilderness at the Smokies and 2.7 mi (4.4 km) from Sevierville Convention Center. WonderWorks and Titanic Museum are also within 6 mi (10 km).

New Hotel Collection Smoky Mountains Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 116 reviews" "
Rating 8 - Good. 19 out of 116 reviews" "
Rating 6 - Okay. 10 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, spacious accommodations.
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Pros: The room was very clean, spacious, and staff was friendly and helpful. Thank you. The beds were comfortable, too. Location was good as it is closed to many restaurants and attractions. Cons: Heavy rain leaked through one of the windows, which made our luggage wet overnight. Good thing there is a dryer at the condo. The AC is noisy in the living room. One of the toilets didn’t flush when we first arrived, and we didn’t even put any toilet paper in it, just urine. We unclogged it ourselves as it would be faster than calling service desk. They had the plunger in the bathroom.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Full kitchen was a plus
Stayed 5 nights in Jul 2024

6/10 Okay

Andrew

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Quiet. updated interior and exterior. Plenty of room and nice apartment like feel. However, the floor was dirty. My son ran around barefoot and his feet were black after a short time. This doesn't happen in our own home. Secondly, took a shower and someone's hair was still on the walls. Definetely not as clean as it should be considering the nice updates in the building. 7/10.
Stayed 4 nights in Jul 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dad of a family of 5
This place is a keeper. Close to everything. Beautiful inside and out. Cleanest place I’ve ever stayed in. Close secure parking. Already planning a future trip to the Smokies and not looking anywhere else. Washer and dryer in the room. Ours was a 2 queen bed in one private room and a king in another private room. Bedrooms have full closets. 2 full bathroom with large low entry showers. Full kitchen complete with oven, dishwasher, microwave, trash compactor, full refrigerator, granite countertops, cooking utensils and place setting for 6. I fear my review will make this place hard to book for me in the future. It’s that nice.
Stayed 7 nights in Jul 2024

6/10 Okay

Crystal

Traveled with family
Disliked: Cleanliness
It was ok. I stayed there a couple of years ago & was very pleased so I decided to stay when I returned. One of the showers didn’t appear fully cleaned in one of the bathrooms as well as the wall in the bathroom had what looked like to be something spilled and ran down the wall. There was a dirty towel on top of the washer & dryer but we didn’t use the washer/dryer while we were there. You have to pull all the trash as you leave which is fine but it makes me wonder how much cleaning is actually done at check out. Unsure if I will return with my next stay. We never saw any house keeping staff.
Stayed 3 nights in Jul 2024

8/10 Good

Anna

Stayed 6 nights in Jul 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Sommer

Stayed 3 nights in Jun 2024

10/10 Excellent

Alisha

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloria's family vacation
Room was amazing. Staff was very patience and accommodating. The room looked exactly like the pictures.
Stayed 3 nights in Jun 2024

10/10 Excellent

Eulalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and very roomy. Easy to get in and out.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel exceeded our expectations. The price was great for what you get during your stay. Unfortunately we only got to experience the rooftop bar for a little bit on Saturday (closed for private event on Friday) but it was absolutely beautiful. The room itself was very spacious. We hope to be back soon.
Stayed 3 nights in May 2024

10/10 Excellent

Sacoria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great! The sizing and space of the suite was wonderful. We had a party of 7 and it was enough space for everyone. There was a lot of things to do around the hotel that wasn’t too far and the staff was wonderful even helping with a late check-in.
Stayed 3 nights in Apr 2024

6/10 Okay

KEREN

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
If I booked with them again, I wouldn't book through Expedia. There was ANOTHER fee added on to each room that Expedia doesn't include in the pricing so make sure you add about another $203 to your booking. I was aware about the $30/day fee for using the parking lot, coffee pot, paper towels, etc. The staff was really nice. The hotel appeared really clean, but one of my friends found a wad of hair piled up in the sheets so you know the sheets weren't changed from the last guest. The hotel changed the sheets and compensated us the $30/night fee. I also didn't like how they want us to take the trash out at the end of our stay. The hotel is set up for a longer stay so I can understand that guest may leave a larger amount of trash than at short term stay hotels, but I feel like that's not being hospitable. They should change their policy to place all trash in the trash bags and leave them by the door, instead of having their guests take the trash out. They should mention that at check-in or at least tell us to read all instructions on the refrigerator. If I didn't see 3 families take out their trash, I probably would have been charge for not taking it out. The ice cream shop at the property was nice, so of us had mix feelings about the coffee shop, and there's a really good restaurant called the Appalachian that is walking distance from the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on in Sevierville!
This historic hotel was spot on! We really liked the throw back feel that first greets you upon pulling up to the hotel. The rooms were incredibly spacious and boast a complete kitchen! The location was very close to everything you may need or want to do. I wish we could’ve tried the restaurant but there wasn’t enough time for us. Also, the hotel has a super cute coffee shop that we missed out on as well. The staff was friendly and considerate. I would highly recommend this hotel for absolutely any type of traveler.
Stayed 2 nights in Mar 2024

10/10 Excellent

William, Simpsonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed this property with the exception of 1 thing. The showers. Not all the units are the same. We ended up in one that had a shower head that was placed directly in the middle of the shower in both bathrooms. Unfortunately that is not convenient. Otherwise it was a wonderful place to stay. Very clean, had utinsels in the kitchen, beds were fairly comfortable and it was a large condo style “room”. There is a restaurant on site as well as a coffee shop.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. I just wished we had a couple larger frying pans. Overall great place and would definitely stay again. Staff was amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Demaurius

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was absolutely amazing and we will stay here each time we visit. Front desk staff were not very kind and attentive. Whenever we had requests, they made it a point to tell my wife “we will get to it when we can.” Also there was no active housekeeper that we were aware of to tend to the rooms. We had to make requests to get towels etc.
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter, Arab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this historic hotel with a modern remodel. The staff was great. The rooms were huge and very clean. We will return every time we are in town.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and surroundings. I will stay again
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just book it!
Totally blew my mind when I walked through the door. There are no pics that do the property justice. The suite was huge, clean and comfortable. Safe location and close to everything. Only downside was the beautiful tower clock that starts ringing at 6 am and they are building a juvenile detention center next to the hotel which kills the vibe of a wholesome town. Also it says pay at hotel but the hotel charges 1 night 48 hours in advance. Late check in is nice but card is fully charged before your stay so be prepared. Also no front desk after 7. A 10/10 stay and would recommend overall.
Stayed 3 nights in Feb 2024

6/10 Okay

Candy

Liked: Cleanliness, property conditions & facilities, room comfort
We arrived went to check in and had to pay another 110 dollars for absolutely nothing. If u are looking to have a gym while your there dont. The so called gym is in the size of a broom closet and only one of the 2 peices were working. The security at night wasnt good . I thought the whole point of an access key was to have some security. This door stayed unlockes. Their was construction going on downstairs and the banging began at 7 and 8 am. I was realy upset at being woke up that early to construction. No mention of building being worked on when booking. Front desk clerk not very helpful at all. I doubt we would consider another stay with this establishment.
Stayed 3 nights in Feb 2024

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This place is completely renovated. It has everything you need for your stay. Everything was clean, plenty of towels, comfortable beds, nice kitchen, and plenty room. Located in downtown Sevierville, but very convenient to drive into Pigeon Forge or Gatlinburg. The location is easy to get out of. There is a restaurant attached and many other places to get food right nearby. Also giving five stars to Kathy who works there!
Stayed 3 nights in Jan 2024