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Sheraton Senggigi Beach Resort

4.5 star property
Family fun on the beach, with outdoor pool, near Senggigi Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Senggigi Beach Resort

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers
On the beach, sun loungers, beach umbrellas, beach towels
Premium bedding, in-room safe, individually decorated

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Spa
The price is NT$2,015
NT$2,438 total
includes taxes & fees
Dec 23 - Dec 24

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Balcony

Superior Room, 2 Twin Beds, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony) | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Balcony

Grand Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Grand Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 34 Ping (112 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Non Smoking

Villa, 2 Bedrooms, Non Smoking | Premium bedding, in-room safe, individually decorated

Villa, 2 Bedrooms, Non Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 121 Ping (400 square meters)
  • Beach view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 11 Ping (36 square meters)
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Balcony

Executive Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 22.99 Ping (76 square meters)
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jalan Raya Senggigi Km. 8, Senggigi, Lombok, 83355

What's nearby

  • Art Market Senggigi - 3 min walk
  • Senggigi Beach - 4 min walk
  • Pura Batu Bolong - 4 min drive
  • Nipah Beach - 23 min drive
  • Bangsal Harbor - 27 min drive

Getting around

  • Lombok (LOP-Lombok Intl.) - 62 min drive

Restaurants

  • ‪KFC - ‬16 min walk
  • ‪Happy Cafe - ‬12 min walk
  • Kebun Anggrek Restaurant
  • ‪Marina Cafe & Bar - ‬18 min walk
  • ‪Yessy Cafe Senggigi - ‬5 min walk

About this property

Sheraton Senggigi Beach Resort

Family-friendly resort near Senggigi Beach
Take advantage of a swim-up bar, a beach bar, and a poolside bar at Sheraton Senggigi Beach Resort. With a beachfront location, beachfront dining, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a deep-tissue massage, Ayurvedic treatments, or reflexology at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • A roundtrip airport shuttle (surcharge), a ballroom, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 154 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with rainfall showers and bidets
  • 40-inch LED TVs with cable channels
  • Balconies or patios, separate sitting areas, and recycling

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Bawang Putih Restaurant
  • Kebun Anggrek Restaurant
  • Senja Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Table tennis
  • Tennis lessons
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 6,200 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Raised toilet seat
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 1991
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 to 60 for adults, and USD 30 to 60 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 4 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Senggigi Beach Resort
Sheraton Senggigi Beach
Sheraton Senggigi Beach Resort
Mataram Sheraton
Sheraton Lombok
Sheraton Mataram
Sheraton Senggigi Beach Hotel Senggigi
Sheraton Senggigi Beach Resort Lombok
Mataram Sheraton
Sheraton Senggigi Beach Resort Lombok
Sheraton Mataram
Sheraton Lombok
Sheraton Senggigi Beach
Sheraton Senggigi Beach Resort Resort
Sheraton Senggigi Beach Resort Senggigi
Sheraton Senggigi Beach Resort Resort Senggigi

Frequently asked questions

Does Sheraton Senggigi Beach Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Sheraton Senggigi Beach Resort?

As of 2024/12/22, prices found for a 1-night stay for 2 adults at Sheraton Senggigi Beach Resort on 2024/12/23 start from NT$2,015, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Senggigi Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Senggigi Beach Resort?

Self parking is free at this property.

What time is check-in at Sheraton Senggigi Beach Resort?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sheraton Senggigi Beach Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Senggigi Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per vehicle applies.

Where is Sheraton Senggigi Beach Resort located?

Nestled on the beach, this Senggigi resort is within a 5-minute walk of Art Market Senggigi and Senggigi Beach. Pantai Kerandangan II and Pura Batu Bolong are also within 2 mi (3 km).

Sheraton Senggigi Beach Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 637 reviews" "
Rating 8 - Good. 220 out of 637 reviews" "
Rating 6 - Okay. 50 out of 637 reviews" "
Rating 4 - Poor. 17 out of 637 reviews" "
Rating 2 - Terrible. 9 out of 637 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter carl william

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely pool area, although not many sun loungers around the pool. people put towels on loungers early in the morning to reserve them but didnt use them till later. All you can eat dining options great value. Resort a bit tired. Sun umbrellas need replacing as are ripped. Staff very friendly. No blockout curtains in our room! Our room (block 6) near the road so was quite noisy with motorbikes. Not a 5 star hotel. Can get better a better value hotel.
Stayed 5 nights in Aug 2024

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property although older style is kept beautifully with there gardens and rooms. Always a friendly smile and hello from all the staff in particular Udin who works in the pool area he was wonderful. Location was great right on the beach and close to waterfalls and elephant park, would not hesitate to return.
Stayed 3 nights in Aug 2024

6/10 Okay

Josie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
It was fine, just fine. Apparently we were upgraded but the room was extremely tired and in much need of a renovation. The location of the room and thin walls meant that we heard everything from our neighbour and anyone going the reception. Also my son’s roll out bed was awful- we paid extra for this and it was so hard and horrible. the beach and the sea were dirty. The pool guys were too busy trying to sell trips to help us find the hard to find sun beds too.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel with exceptional staff
From the moment we checked into the Sheraton to the moment we checked out 5 days later, we enjoyed every minute of our stay. Of course it's an older property and in need of some upgrading of rooms, which it seems they are in the process of doing. The room we had (3122) was near the lobby and the swimming pool as well as Senja Indonesian restaurant, a perfect position with a lovely little terrace with steps leading down to the garden and pool. Check-in was fast and easy and because our room was not quite ready, we were given some vouchers for afternoon tea and either lunch or dinner for the duration of our stay. The food at the Sheraton was very good on the whole, particularly at the Bawang Putih restaurant next to the pool where we had dinner every evening. The service here and at all the restaurants was outstanding. The buffet breakfast was very good but lacked some of the flair that I expected from a Sheraton hotel. The one thing I didn't like was the live piano music that began at 8.30 every morning- I would much rather have a nice quiet breakfast minus the live music. The pool at the Sheraton is perhaps the nicest pool I have seen in Asia in the 40 years I have lived here. It is beautifully maintained and is a joy to swim in. The one criticism I have is that for Senior Citizens and Persons With Disabilities, there are no railings anywhere, particularly at the steps into the pool but elsewhere in the hotel, making it quite hard to get around.
The lovely pool at the Sheraton
The 3 wings of the Sheraton that face onto a garden (Wings 4,5,6)
The outdoor seating area of Senja Indonesian restaurant where they also serve afternoon tea.
A view of the wing of the hotel where our ground floor room was located, very close to the pool and all restaurants.
Stayed 5 nights in Jul 2024

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Erin

Stayed 3 nights in Jun 2024

2/10 Terrible

Teri

Disliked: Cleanliness
They know I told them soooo many problems and did little to make it better. Gave me $25 off of my second night. I had to stay second night because of boat on Monday Would definitely not recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay longer.
Overnight stay on way to Gili T. Would love to stay here for a few days. I can not understand why the resort is not busier. Great pool, amazing staff from Karmini at front desk to Aldi at pool bar. Get the dinner package for a few $$$ more, well worth it. Breakfast very good.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goog
Stayed 1 night in Mar 2024

10/10 Excellent

Corrine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff!
Stayed 7 nights in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Leong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excellent exterior, Old and Dated interior
Had stayed here before and rated it 5 stars BUT now though the service is good the room condition is poor. Furniture is in bad condition, wardrobe doors hard to open, shower facilities is not up to a 5 star hotel standard. Yes the swimming pool is still good well maintained, food and staff service are good. Will I stay again if ever I go back to Lombok- no. Unless management renovate the rooms.
See condition of wardrobe
Dated bathroom counter
Zoom in to see how aged the shower is. Can’t even see hot or cold sign
Stayed 3 nights in Feb 2024

10/10 Excellent

KINYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was exceptional. Housekeeping did remove one of our personal belongings, however, when mentioned to staff, they went above and beyond to retrieve said item and had multiple staff check and confirm that we had received our item. Other than that, we had absolutely no issues and had an incredible stay and commend the staff for their service and can-do attitude.
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Sheraton Senggigi! It is a beautiful resort, very family oriented and the staff are so wonderful!
Stayed 8 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, friendly and professional staff, excellent facilities. Highly recommended!
Stayed 14 nights in Aug 2023

8/10 Good

vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very good. We had Tessa drive us to the ferry didn’t rush like the taxi we had to get there. Bathroom could do with updating. Nice room and comfortable bed. Pool and outdoor areas very good. Good breakfast.
Stayed 3 nights in Aug 2023

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Majority of the staff there are excellent, especially Laura and the recreation supervisor. Unfortunately the rooms arent up to Sheraton standard.It was built in 1991, and the rooms havent been refurbised since then.Everything in the room is old, the curtains, wardrobe doors, furniture is that of a 3 star hotel.Extremely poor. Swimming pool excellent, toilets at pool also excellent, its a shame your room isnt the standard of the pool toilet
Stayed 3 nights in Aug 2023

4/10 Poor

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, this Hotel didn't match Sheraton standards, rooms date back to the 80s, need full refurbishment, curtains, chairs, cabinets really must go. Majority of staff are very competent, apart from the waiters near the pool, they need guidance, no point standing 35 feet away, just about hiding behind something. Hotel is nearer to the shops compared to other establishments and easy to get around, it does have a nice beach in front of the Hotel, and easy to get the ferry back to mainland. If you have difficulty in walking, do not even consider the Sheraton, there are stairs everywhere, and plenty of them, no elevator in the Hotel at all.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Old furniture and toilet need to upgrade.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ana-Maria

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with balcony to view pool and beach. Relax in room for afternoon naps, or play on pool, sit by beach with cool drinks and partake in Indonesian food for dinner by the pool. Staff very kind, especially Ayu and desk staff. Massages were available by beach.
Stayed 9 nights in Apr 2023

4/10 Poor

Frederik, Davie

I was very disappointed when I checked in the Afternoon of March 3rd. The woman who assisted me was not very friendly and provided me with a Room as far away from the Hotel / Lobby / Pool as Possible. I asked this same woman on the Night of March 5th to change my Hotel Transportation pickup time from 6:15AM to 7:15AM, due to a Flight Change. Needless to say in spite of a lot of smiling and head nodding, this simple task could not be completed correctly. It is very unlikely many Tourists will return to this Hotel unless they are able to find and train staff to be pleasant and complete simple tasks.

10/10 Excellent

rudy

Stayed 3 nights in Feb 2023