We are/were regulars at the hotel. My family has been coming here for a few years now. We had an incident that was health related in which they charged us for a second room that night of the incident. They claimed at first it was a second room fee, then we were told it was a cleaning fee, and then the story went back to room fee. Meanwhile, our initial booking was for only one room. We paid incidentals already at check-in…which the hotel kept for both nights of our stay, including the charge they put on us for a second room, which was criminal since we only booked one room! They refused to give us back our money, and mistreated us, and were lying to us point blank in the face. Both managers were of no help! Watch out for the scams, they are pulling on their guest! We will NEVER STAY HERE AGAIN!!!!!!!!!