Two issues, and central ones, was the hardness of the bed, especially. Also, lack of warm blanket (even just one). The bed was hard, stiff to lie in. The Mgr. at the desk the next morning said it was new. This may be perfectly true; However, while one DOESN'T want a bed that sags and offers no support, one does need a happy medium for a restful sleep. Otherwise, a good place!