Empire Hotel Group Rosedale hotels

"Good"

"Staff was very helpful "

"We came for a leisurely trip. The checkin was super fast and easy. Everything was really good. Our neighbors were very loud, but that is not the hotels fault. The free breakfast was a huge plus. "

"The hotel is old but extremly convinient Loved the new cafe in grand central sration "

"Everything about this property was excellent all the way to the staff! Definitely will be back "

"Such a great location nice and quiet yet close to transport, restaurants and the hotel has its own. Very clean and great service. Short distance to all attractions like, Time Square, Statue of Liberty, Brooklyn and Manhattan Bridges, 9/11 Museum and so much more. Perfect place to stay."

"Great hotel very well located. "

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "