The hot tub was not working the entire stay. There was a noisy hockey tournament that had repeated noise complaints all three nights in a row and kept me and my family up all night while we were there. The bed was dirty and full of someone else’s hair when we arrived, then when asked to change the bed sheets it took hours for staff to get around to it and when they finally did the sheets were wet.
Samantha
於 2025 年 4 月住了 3 晚
8/10 不錯哦
Robert,Sherwood Park
2025 年 4 月 10 日
Great property and very convenient access to everything, the stadium, downtown, The Diplomat restaurant as well as shoppers drug mart. Very very convenient location. The lounge is very nice and the food is great. The staff in the lounge is outstanding. She always had a smile on her face and was very attentive.
We did get a larger room because we had extra baggage from an expo to bring up. But the room was spacious. The bed was very comfortable the sheets were amazingly soft. The sofa was incredible uncomfortable so we pulles it out into a bed and it was better to relax on.
Was a little surprised that the towels weren't whiter but maybe they have hard water. Overall it was a nice stay other than the motorcycle with the loud pipes going up and down the streets revving his engine at 2 am. lol. It was a great visit.
Robert
於 2025 年 4 月住了 3 晚
2/10 很糟糕
Tracy
2025 年 4 月 8 日
不喜歡:整潔度
Tracy
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Darcy
情侶出遊
2025 年 4 月 7 日
喜歡:員工素質、設施服務和住宿環境和硬體
Staff were helpful and professional and the overall cleanliness of the room was satisfactory. We did not get our water bottles replenished for our second day and night stay. Our room was a little musty smelling and the temperature on the fridge was set too high. Some of the drinks we had were frozen come morning.
Street noise was somewhat loud but to be expected in the downtown area.
My biggest complaint was receiving an email and a text at 7 am informing us that check out time was nearing and asking what time we planned to leave. This I felt was unacceptable and rude.
Darcy
於 2025 年 4 月住了 2 晚
4/10 不太好
Harry
情侶出遊
2025 年 4 月 7 日
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
No hot water during the second night we stayed. I waited for an hour starting around 11:30 and called the front desk for a complain but we just couldn’t wait any longer in the end and had to shower in cold water. No matter what the reason might be, the experience was terrible especially after a long day at work.
Harry
於 2025 年 4 月住了 2 晚
8/10 不錯哦
John
2025 年 4 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Downtown area has too many undesirable people hanging around. Not even nice to walk around outside.
Narrow staircase from parade to lobby is a bit inconvenient
Otherwise everything else was really good. We would stay there again
John
於 2025 年 4 月住了 1 晚
6/10 一般般
Kyla
2025 年 4 月 6 日
Didn’t like the temperature on the water in the shower one day cold next day scalding hot. Bathroom was very tight could be a bit bigger. Room was clean and bed was comfortable.
Kyla
於 2025 年 4 月住了 2 晚
4/10 不太好
sabrina
2025 年 4 月 6 日
不喜歡:整潔度
Hot tub was out of order even though we specifically asked about the pool and hot tub the day before. Hallway from parkade smelled like urine. Fridge ran loud in the night. Kids singing karaoke
sabrina
於 2025 年 4 月住了 1 晚
4/10 不太好
Kim
家庭旅遊
2025 年 4 月 6 日
不喜歡:設施服務和住宿環境和硬體
We booked this hotel for the pool/hot tub and lounge. After we checked in we went down to the pool area and the hot tub was out of order. Next we wanted to watch the hockey game so went down to lounge…. Told it was not opening tonight….. we ended up walking to a pub. So overall not a very satisfying stay.
Kim
於 2025 年 4 月住了 1 晚
6/10 一般般
Paul
2025 年 4 月 5 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Hot tub not working, have to pay to park noth negatives
Paul
於 2025 年 4 月住了 1 晚
6/10 一般般
Kimberly
親子旅遊
2025 年 3 月 30 日
Pool/hot tub didn’t seem like it was cleaned regularly and the temp setting was set very cold
Kimberly
於 2025 年 3 月住了 3 晚
8/10 不錯哦
Loreen
情侶出遊
2025 年 3 月 30 日
喜歡:整潔度和員工素質
The only thing I didn’t like was we were going to go for a drink after dinner but even though the lounge said open from 4 to 11; at 8:30 it was closed.
Loreen
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Nicolas,Regina
2025 年 3 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
All good
Nicolas
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Joshua
商務旅客
2025 年 3 月 18 日
喜歡:員工素質和設施服務
Dated rooms and unusual smoke smell.
Joshua
於 2025 年 3 月住了 1 晚
6/10 一般般
Darryl
2025 年 3 月 17 日
Property had lots of eating options. Room was nice. But the main floor of this hotel was cold. So cold out got my jacket to have breakfast in the morning. Turn the heat up. Even the front desk staff had portable heaters. No towels at the pool. A bit expensive for what it is. Kinda old and outdated.
Darryl
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Victoria
2025 年 3 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was fast and efficient.
Victoria
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Darlene
情侶出遊
2025 年 3 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was quite big which was a delightful surprise. The pool was great and not busy at all so I was able to relax in the hot tub all by myself. We will stay again.
Darlene
於 2025 年 2 月住了 5 晚
10/10 有夠讚
Evelyn
家庭旅遊
2025 年 3 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The parking is a bit confusing as elevator sign wasnt very easy to find
Evelyn
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Jacqueline
2025 年 3 月 5 日
Jacqueline
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Jacqueline
2025 年 3 月 5 日
Jacqueline
於 2025 年 2 月住了 3 晚
6/10 一般般
Mackenzie
2025 年 3 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great up until about 7am when a series of doors slamming like a staff member was checking rooms being loud enough to wake the floor up.
Mackenzie
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Dinah
2025 年 3 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Wonderful stay
Dinah
於 2025 年 2 月住了 2 晚
6/10 一般般
Rhonda
2025 年 2 月 26 日
We were woken at 8am to the sound of drilling directly outside our rooms. When asked what was happening we were just ignored and the drilling continued for another hour. Brought to the attention of staff and we have yet to hear if we were receiving a refund.