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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Outdoor wedding area
Garden view
View from property
Terrace/patio
VIP Access

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
The price is NT$16,953
NT$16,953 total
includes taxes & fees
Jan 14 - Jan 15

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 23 Ping (76 square meters)
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 23 Ping (76 square meters)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 48 Ping (159 square meters)
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 48 Ping (159 square meters)
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 22 Ping (73 square meters)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Pillow menu
Sofa bed
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Blackout drapes/curtains
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With View

Minibar, in-room safe, individually decorated, desk

Suite Standard With View

  • Sleeps 2

View all photos for Quadruple Suite Standard With View

Spa | Sauna, Turkish bath, body treatments, hydrotherapy, aromatherapy

Quadruple Suite Standard With View

  • Sleeps 4

View all photos for Family Room -6 Guests- Deluxe With View

Minibar, in-room safe, individually decorated, desk

Family Room -6 Guests- Deluxe With View

  • Sleeps 6

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About the neighborhood

Map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000

What's nearby

  • Punta Blanca Golf Course - 8 min drive - 4.8 km
  • Cana Bay Golf Club - 11 min drive - 5.0 km
  • Arena Gorda Beach - 13 min drive - 5.7 km
  • Iberostar Golf Course - 13 min drive - 7.8 km
  • Macao Beach - 40 min drive - 9.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪La Güira - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Mangu - ‬13 min drive
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury all-inclusive resort located in Bávaro
Take advantage of a free breakfast buffet, a golf course, and free water park access at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. This resort is a great place to bask in the sun with a private beach, a beach bar, and sun loungers. Treat yourself to a body scrub, hydrotherapy, or a facial at Rock Spa, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Yoga classes and fitness classes are offered at the health club; other things to do include beach volleyball and scuba diving. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a lazy river, a waterslide, and 3 swim-up bars
  • Free self parking
  • Free bicycle rentals, babysitting (surcharge), and a front-desk safe
  • Multilingual staff, an elevator, and beach towels
  • Guest reviews speak highly of the family-friendly amenities, beach locale, and pool
Room features
All 1775 individually decorated rooms include comforts such as private outdoor spa tubs and 24-hour room service, in addition to thoughtful touches like furnished balconies and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 2025/1/3, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 2025/1/14 start from NT$16,953, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include bicycling, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort located?

Nestled on the beach, this Bávaro resort is 3 mi (4.8 km) from Punta Blanca Golf Course and 3.1 mi (4.9 km) from Cana Bay Golf Club. Macao Beach and Arena Gorda Beach are also within 6 mi (10 km).

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 818 out of 1685 reviews" "
Rating 8 - Good. 319 out of 1685 reviews" "
Rating 6 - Okay. 255 out of 1685 reviews" "
Rating 4 - Poor. 113 out of 1685 reviews" "
Rating 2 - Terrible. 180 out of 1685 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

todd

Traveled with family
Liked: Cleanliness
Overall it was a good trip with issues. The general areas of the hotel and pools were maintained well. Staff overall was friendly and very helpful. Rooms - outdated, everything felt like it needed some updating. Toilets clogged frequently, AC never properly worked. Food - Average across the board. My kids both have Celiac and the staff took great care of them even though they had limited options to some extent. Food overall though was average - the Hibachi was the best Pools - very nice and well kept. plenty of chairs for everyone Entertainment - poor. After 10p nothing to do and very little during the day to keep the large crowds entertained. Evening entertainment was pretty bad overall. Everything pretty much costs money if you want to do things - arcade, laser tag, VR room, bowling, putt putt. Not a crazy cost but certainly changes the feel of the all-inclusive experience Staff - overall very friendly and responsive Be careful of the vacation club meeting. They will offer you incentives but you have to present the certificate at check-out or they don't make good on the credit
Stayed 7 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place lots of options on property
Stayed 2 nights in Nov 2024

10/10 Excellent

Sam William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids club was 12/10, food 10/10, facilities, options, beach, pools... Incredible. Don't be afraid to explore, there's a space for all to enjoy!
Stayed 7 nights in Dec 2024

6/10 Okay

Andrew

Stayed 4 nights in Dec 2024

10/10 Excellent

Gina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time!
Stayed 3 nights in Dec 2024

10/10 Excellent

Sharmin

Liked: Amenities
Great
Stayed 5 nights in Dec 2024

8/10 Good

Madan

Stayed 4 nights in Dec 2024

6/10 Okay

Tamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Only issue I had was pools close to early.
Stayed 4 nights in Dec 2024

10/10 Excellent

DIOSKAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 4 nights in Dec 2024

6/10 Okay

Renata D

Disliked: Cleanliness, staff & service, property conditions & facilities
This was probably one of the worst hotel experiences I've ever had. The guest rooms are dirty and dated. The shower tiles have mold. This is not a 5 star resort. Management really needs to do a better job improving the quality of the hotel
Stayed 3 nights in Dec 2024

6/10 Okay

Vanessa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No communication. We had trouble with the birthday pack and 4 members gave us different information. At the end we couldn’t enjoy the package. I been for a vacation and the woke me up both day at 8:30 with a morning call asking about the room. Was very inappropriate. Luz from concierge very rude, she don’t have any idea how treat a customer. Laura from vacation package very kind and helpful. Juan from concierge so nice and helpful. If I need to resume the experience at all wasn’t good. The food and water park are the only thing for I could consider go back.
Stayed 2 nights in Dec 2024

8/10 Good

Violet Buzea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

SERGEY

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Beach is good, service level is like 3 star hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Amy, Akwesasne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and friendly! I was here in October and then again over the Holidays both visits we felt the staff went above and beyond!
Stayed 7 nights in Dec 2024

8/10 Good

Gui

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Dec 2024

10/10 Excellent

ALEKSEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hotel so fantastic. Thank you so much!
Stayed 4 nights in Dec 2024

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but prepare to line up to anything and if you don’t get your waterfront spot early, nothing available
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniliuska

Stayed 4 nights in Nov 2024

10/10 Excellent

Edgar, Teaneck

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice Hotel
Stayed 5 nights in Dec 2024

2/10 Terrible

Gamaliel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A truly disappointing almost comical experience. Upon arrival had to wait about an hour to check in due to the sheer volume of guests and staff disorganization. We were first assigned the wrong room (single king bed instead of two double beds which we had reserved and paid in advance). We found out double bed rooms were overbooked, and hotel was trying to get people to accept single bed rooms instead of the double rooms reserved. We persisted and were assigned a double bed room, which we had to leave shortly after because it had an active water leak from the ceiling and a water poodle on the floor. We got to a third room, which is where we stayed for 4 nights. The AC in this room broke down twice during our stay. The toilet in the bathroom broke down three times during our stay. The electronic safety device on the room door failed, so we were locked out for a while until a locksmith arrived. These were fixed reasonably promptly, however, we wasted so much of our time reporting and dealing with these issues. Not being enough one of the members of our party got food poisoning after eating a creamy sauce in the Italian restaurant Ciao. Fiinally, there was a blackout on the last night, electricity being restored about an hour later. We complained to hotel management about these mishaps, however, other than apologies were not offered any satisfactory perks or compensation for a ruined vacation. A complimentary night or discount on future stay would have been a nice gesture.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent with VERY courteous staff. I was able to move my rooms closer to the casino and shopping as I am unable to walk long distances from the more remote buildings (I switched from B-1C to B-8C. Also it would help if the bathrooms had a hand bar in the shower and toilet area for assist with balance (for older people).
Stayed 4 nights in Dec 2024

6/10 Okay

jose luis martinez

Traveled with family
Liked: Amenities
Long lines and quality of food is mediocre
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place my family & me very happy we will be back soon
Stayed 1 night in Dec 2024

6/10 Okay

Gregory, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is always great pool great but if I didn’t do the breakfast I didn’t get resort credits ya like what was offered to me for getting a room and they have eliminated the moon lounge night life no silent disco just stand around once the pool was done unless you gambled and were there when the club was open you are just at a hotel. Whoever changed things didn’t see the crowds before it was changed can’t wait for the new hotel next door to open
Stayed 7 nights in Dec 2024