Free full breakfast available daily 7:30 AM to 11:00 AM
Conveniences
24-hour front desk
Luggage storage
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
More
Heating
Iron/ironing board on request
Policies
Check-in
Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Property is also known as
Hotel ILAIA Hotel
Hotel ILAIA Punta Arenas
Hotel ILAIA Hotel Punta Arenas
Frequently asked questions
Is Hotel Ilaia pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Ilaia?
Self parking is free at this property.
What time is check-in at Hotel Ilaia?
Check-in start time: noon; Check-in end time: anytime.
What time is check-out at Hotel Ilaia?
Check-out is at 11:00 AM.
Where is Hotel Ilaia located?
Situated in Punta Arenas, this hotel is within a 15-minute walk of Cerro la Cruz Viewpoint, Palacio Sara Braun, and Santuario Maria Auxiliadora. Centro Cultural Braun Menendez and Museo Regional Braun-Menéndez are also within 15 minutes.
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Hotel Ilaia Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 61 out of 71 reviews
10 - Excellent
61
Rating 8 - Good. 7 out of 71 reviews
8 - Good
7
Rating 6 - Okay. 3 out of 71 reviews
6 - Okay
3
Rating 4 - Poor. 0 out of 71 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 71 reviews
2 - Terrible
0
10/10
Cleanliness
10/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Excellent
Nadiya
2025/3/29
Nice simple aesthetic, lovely staff, GREAT breakfast. Grab and go food options were very helpful given our late arrival.
Nadiya
Stayed 2 nights in Mar 2025
10/10 Excellent
Alexandra
2024/12/20
Great hotel clean and so calm.
Alexandra
Stayed 2 nights in Dec 2024
10/10 Excellent
Parul
2025/3/4
Beautiful boutique hotel in good location.
Large comfortable rooms.
Excellent service and wonderful vegan breakfast included.
Parul
Stayed 3 nights in Mar 2025
10/10 Excellent
Kris
2025/1/16
Good value and clean room and great staff
Kris
Stayed 1 night in Jan 2025
8/10 Good
Alberto
2025/2/3
It waa a good ecperi3ence and also the service by staff was extraordinary, the food and breakfast were great and some limited choices for other restaurants in the area but overall was a great experience.
Alberto
Stayed 4 nights in Jan 2025
10/10 Excellent
Simon
2024/12/18
Beautiful hotel, friendly and helpful staff. The sunroom that offers a panoramic view of Punta Arenas is great!
Simon
Stayed 1 night in Dec 2024
10/10 Excellent
George
2025/2/18
Good location. Easy walk to casino and grocery store. Lots of nice restaurants within walking distance. Easy to flag a cab if needed
George
Stayed 3 nights in Feb 2025
10/10 Excellent
Scott
2025/1/22
Wonderful and helpful staff. Lovely room. View balcony great!
Scott
Stayed 3 nights in Jan 2025
10/10 Excellent
Beth
2024/12/5
Very friendly staff. Juanita’s breakfast was fresh, healthy and delicious.
Beth
Stayed 2 nights in Dec 2024
10/10 Excellent
Edward
2025/2/14
The staff at Hotel Ilaia went out of their way to be friendly and helpful. There uplifting messages on the walks, which the staff lived up to. It was a joy to stay. Highly recommended
Edward
Stayed 1 night in Jan 2025
10/10 Excellent
Verified traveler
2024/2/10
Wonderful location - great staff
Verified traveler
Stayed 1 night in Jan 2024
10/10 Excellent
Allison
2025/1/1
The staff was so friendly and helpful. They arranged lunch, an early breakfast and a massage for my family. The room was spacious, the roof is amazing (with a view) and the breakfast was delicious. Highly recommend!!
Allison
Stayed 1 night in Dec 2024
10/10 Excellent
Vanessa
2024/12/3
Highly recommend staying here if you love that homey feel and like you are with family. Truly loved the whole place from the set up to the lovely and kind staff. Everyone was welcoming and helpful. We liked that it was a short walk to town but not directly in the middle of the hustle and bustle of town. I would definitely stay here again.
Vanessa
Stayed 2 nights in Nov 2024
10/10 Excellent
Paul
2024/11/5
Small, quiet hotel well situated for foot access to the town. Clean and comfortable with a nice, but unusually, served (not buffet) breakfast. 24 hour availability of hot drinks appreciated.
Paul
Stayed 1 night in Nov 2024
10/10 Excellent
Ratna
2024/12/27
Great customer service
Ratna
Stayed 1 night in Dec 2024
10/10 Excellent
Javad
2023/12/25
Wonderful little hotel and extremely friendly and attentive staff. We enjoyed our stay and would stay again.
Javad
Stayed 2 nights in Dec 2023
10/10 Excellent
Lisa
2024/11/24
This was an adorably hippie hotel in a great location. We were able to walk downtown to all of the dining and shopping options. Easy off-street parking next to hotel. The service was fantastic - receptionist on site 24/7 - and they were very friendly and helpful. Breakfast was a huge serving and they accommodate allergies well.
Lisa
Stayed 1 night in Nov 2024
10/10 Excellent
Whitney
2024/3/26
Lovely stay. Rooms were clean, staff extremely friendly and helpful. The rooftop terrace was a wonderful place to sit in the afternoon and see across the city.
Whitney
Stayed 1 night in Mar 2024
8/10 Good
Verified traveler
2024/12/9
Basic room
Verified traveler
Stayed 3 nights in Nov 2024
8/10 Good
Mary
2024/3/31
The staff was wonderful. Breakfast was delicious
Mary
Stayed 1 night in Mar 2024
10/10 Excellent
Byron
2025/1/26
The people make you feel so comfortable. More like visiting a friends large a5econd home than staying in a hotel. Felt like i was being treated to breakfast by my mother (until my wife reminded me that we may be older than her). Everyone cares. Basic service - no TV etc and a bit rustic. $3us uber to downtown. Near the lookout and a great restaurant also with views (where we enjoyed a fabulous dinner). Book your stay!
Byron
Stayed 2 nights in Jan 2025
10/10 Excellent
shin
2024/2/20
Hotel staffers are very kind and professional .room was clean and quiet and warm.
shin
Stayed 2 nights in Feb 2024
10/10 Excellent
Mark
2024/3/9
The staff is friendly, helpful and sincere.
Mark
Stayed 1 night in Mar 2024
10/10 Excellent
Rafael
2022/12/9
Kind staff, is a hotel designed to stay in during the day
Thanks for caring my family
Rafael
Stayed 4 nights in Dec 2022
10/10 Excellent
Sibylla
2025/2/4
The staff is extremely nice and helpful. We had no idea how important the POI paper is until they told us, because the pass port officer did not inform us. Please do not through it away and keep it in a safe place!!! Furthermore the breakfast was exceptional especially because we had not electricity for about 1 hour before - I have no idea how they managed it!!! Just perfect. Good tips about restaurants in neighborhood. We enjoyed walking around town and port area. Very nice can highly recommend it