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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Salt air and 12 outdoor pools, near Four Mile Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Property amenity
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Property amenity
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Spa
The price is NT$8,157
NT$8,973 total
includes taxes & fees
Jan 13 - 2025/1/14

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Studio, 1 King Bed, Ground Floor

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 16 Ping (53 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area | 55-inch flat-screen TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Ceiling fan
Pillowtop bed
Egyptian cotton linens
  • 46 Ping (152 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 1 King Bed, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 12.70 Ping (42 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 15.74 Ping (52 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 1 King Bed, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 16 Ping (53 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio, 2 Double Beds, Lagoon View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 16 Ping (53 square meters)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool) | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Room, 2 Double Beds, Pool Access

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 12.70 Ping (42 square meters)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool | 12 outdoor pools, cabanas (surcharge), pool umbrellas

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 13 Ping (43 square meters)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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The price is NT$6,316
NT$6,316 total
includes taxes & fees
Jan 14 - 2025/1/15
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About the neighborhood

Map
Port Douglas Road, Port Douglas, QLD, 4877

What's nearby

  • Macrossan Street - 4 min drive
  • Wildlife Habitat - 5 min drive
  • Crystalbrook Superyacht Marina - 6 min drive
  • Sugar Wharf - 6 min drive
  • Four Mile Beach - 7 min drive

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬3 min drive
  • ‪Rattle N Hum - ‬5 min drive
  • ‪Grant Street Kitchen - ‬5 min drive
  • ‪Zinc Port Douglas - ‬4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Hotel near Four Mile Beach
Located close to Crystalbrook Superyacht Marina and Flagstaff Hill, Sheraton Grand Mirage Resort, Port Douglas provides a golf course, a swim-up bar, and a grocery/convenience store. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Treat yourself to a massage at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a terrace and an art gallery on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 12 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and express check-out
  • Guest reviews give top marks for the pool and helpful staff
Room features
All 295 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and shower/tub combinations
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 5:30 AM to midnight at scheduled times
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (AUD 20 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 48 for adults and AUD 24 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Daintree Bar & Lounge
  • Feast Restaurant & Bar
  • Harrisons Restaurant
  • Lagoon House
  • Palms Lobby Cafe

Things to do

  • 12 outdoor pools
  • 18-hole golf course
  • 2 outdoor tennis courts
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Outdoor pool (guest access)
  • Pro golf shop
  • Shopping
  • TV in common areas

Family friendly

  • 12 outdoor pools
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (12,917 square feet of space)
  • Coworking space

Outdoors

  • Direct access to the beach
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Frequently asked questions

Does Sheraton Grand Mirage Resort, Port Douglas have a pool?

Yes, this property has 12 outdoor pools.

How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?

As of 2024/12/22, prices found for a 1-night stay for 2 adults at Sheraton Grand Mirage Resort, Port Douglas on 2025/1/13 start from NT$8,157, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Mirage Resort, Port Douglas pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Grand Mirage Resort, Port Douglas?

Self parking is free at this property.

What time is check-in at Sheraton Grand Mirage Resort, Port Douglas?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Mirage Resort, Port Douglas?

Check-out is at 11 AM.

Does Sheraton Grand Mirage Resort, Port Douglas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM–midnight at scheduled times. A fee of AUD 56.00 per person applies.

Where is Sheraton Grand Mirage Resort, Port Douglas located?

Offering direct access to the beach, this Port Douglas hotel is within 3 mi (5 km) of Four Mile Beach, Crystalbrook Superyacht Marina, and Flagstaff Hill. Wildlife Habitat and Sugar Wharf are also within 3 mi (5 km).

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 913 reviews" "
Rating 8 - Good. 231 out of 913 reviews" "
Rating 6 - Okay. 90 out of 913 reviews" "
Rating 4 - Poor. 43 out of 913 reviews" "
Rating 2 - Terrible. 19 out of 913 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Justin

Stayed 1 night in Nov 2024

8/10 Good

Marisa

Traveled with family and small children
Liked: Staff & service, amenities
We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike. The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach. The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/ Overall we had a great time!
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott, Flemington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue to take a break. Alternate between days by the pools and days out exploring th region.
Stayed 6 nights in Dec 2024

8/10 Good

Vania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is my second time at Sheraton Port Douglas, it is a beautiful resort with amazing gardens, pools and don’t have enough words for the staff, they were incredible making me and my family feel very welcome! We had breakfast included and it’s very good with a big variety of food and drinks available. About the rooms, the check-in was 45 minutes delayed, after a long and tiring day, travelling with 2 kids and it was so hot and humid, I really wanted to have my room ready on time and start relaxing and enjoying the pool! I was given a few free drinks as a compensation. I’ve booked 5 nights in a two double bed room with garden view, unfortunately I had to ask to change room as soon as I got there because I couldn’t stand the smell, it looked like the room was closed for a long time and it wasn’t clean enough, I would never expect that from a 5 star resort! The receptionist Paul was very nice and helpful, he found me another room and it was much better but took me another 2 hours to settle in and finally relax… after that no complains at all. I think the resort it’s old and it needs an upgrade. Overall after this issues we had a really good time.
Stayed 5 nights in Nov 2024

8/10 Good

dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
nice property, but old
Stayed 3 nights in Dec 2024

10/10 Excellent

Rebecca Elmaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the most amazing location! Many room options. Nice variety of dinning options. Super friendly staff.
Stayed 6 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic pool and services. The staff are all Lovely very friendly and happy to help. The lagoon bar staff went out of their way to accommodate when asked about a food allergy. Will definitely be returning to this hotel.
Stayed 4 nights in Nov 2024

4/10 Poor

Monty

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
An overall relaxing experience which is what i was looking for, the staff who deliver the room service, housekeeping and the people who deliver the food and drink poolside have fantastic friendly service
Stayed 6 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
Stayed 3 nights in Nov 2024

8/10 Good

Nicos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was freshly maintained, well fitted out and the property had great facilities. The bathroom was ok but needs updating as do some of the property facilities such as external painting and the pools. Perhaps aslo some updating or modernising of some areas as well.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious rooms, superb pool, very friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cathlene De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
Stayed 4 nights in Oct 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools
Stayed 3 nights in Oct 2024

8/10 Good

Maria, Essendon

Stayed 5 nights in Sep 2024

2/10 Terrible

Peter

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointed in the Sheraton. Rooms dirty, broken blinds. Staff rude. Over priced. Really really disappointed.
Stayed 6 nights in Oct 2024

10/10 Excellent

Xiaodong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and tasty food!
Stayed 4 nights in Sep 2024

4/10 Poor

Ryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lagoon pool at this hotel is amazing. Both of the two stars I've given in this review are for the pool. The hotel itself is dated and in a state of disrepair. Our room was mouldy and had not been properly cleaned since the previous guests left. We raised this with the staff and were told that mould is common at the property. There are very few facilities available outside of the pool. There is a gym available for use at the golf course over the highway, but you'll need to get in your car to drive there. There are a number of restaurants on site, but the quality of the food does not match what you'll get if you walk in to town. We left the hotel bitterly disappointed, although we loved Port Douglas and visiting the Daintree Rainforest.
Stayed 4 nights in Sep 2024

8/10 Good

Claire

Liked: Cleanliness
Stayed 5 nights in Sep 2024

8/10 Good

Toni

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
in room maintenance needed.. ie; clean air conditioning vents so no dirt and dust also vents in room neede d good clean Upholstry chairs and ottomans need a deep clean Walls needed either a good wash down or repaint to remove scuff marks , so our opinion the room was a little tired , However gardens pools and outdoor areas were excellent , as were the staff , could not speak more highly of their attitudes and helpfulness
Stayed 8 nights in Sep 2024

10/10 Excellent

Rouzet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included
Stayed 5 nights in Sep 2024

10/10 Excellent

Graham John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room with pool views. An enormous area of pool and relaxing spaces. Enjoyed the well priced golf at the Mirage Club.
Stayed 7 nights in Sep 2024

2/10 Terrible

meredith

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Do not stay here. They claim it is 5 stars, but they should be punished for lying to their guests. The pool is dirty, our room smelled and was dirty; you have to pay 30.00 to use the shuttle; the gym is located half a mile and across the street off the property. Shame on Marriott for deceiving its guests. The pictures of this hotel have all be photoshopped. This is a run down facility that is unkept and dirty. Do not stay.
Stayed 3 nights in Sep 2024