A beautiful place with great food! The location is perfect — peaceful and spacious, with a special energy to it. Everything felt well-balanced and thoughtfully designed. Highly recommend!
Oksana
於 2025 年 4 月住了 6 晚
10/10 有夠讚
Dorian
2025 年 4 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Very good
Dorian
於 2025 年 4 月住了 6 晚
10/10 有夠讚
Yeniset
情侶出遊
2025 年 4 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is an amazing hotel,I loved this place!!!!
Yeniset
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Tamara
團體旅遊
2025 年 4 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente para compartir el familia
Tamara
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Alina,Lexington
情侶出遊
2025 年 4 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a wonderful stay at the Riu Hotel. The resort was very well maintained and exceptionally clean throughout our visit. The food selection and quality were excellent, with a wide variety of options available at both the buffet and the specialty restaurants.
The staff were incredibly attentive and helpful, always going above and beyond to make sure guests were comfortable. There was also a great selection of bars, making it easy to grab a drink and relax anywhere on the property.
Overall, it was a great experience, and we would definitely return. Highly recommended!
Alina
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Christine
家庭旅遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Riu’s never disappoint. The service is amazing, and the staff is always friendly. The beach was very nice and cleaned of grass daily. Our family enjoyed all the pool activities.
Christine
於 2025 年 4 月住了 8 晚
10/10 有夠讚
Michael
家庭旅遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our first all inclusive hotel experience and we couldn't be happier with our choice. The hotel is beautiful. Check in was easy and even though we were early they got us checked in and gave us our bands that show us as guests of the hotel so we could immediately take advantage of the amenities.
The room was wonderful. Very clean, well taken care of. The shower is huge and has a frosted glass enclosure. The layout is good. We had the two doubles with a pull-out sofa. Our room was already set up with the pull-out set up and ready.
As for food options, we never got bored of the food. For breakfast there's 1 main restaurant, that's buffet style with plenty of options (also open for lunch and dinner). For lunch, there's 4 options (2 buffet style), and for dinner there's 6 options. There's an Italian, Japanese, Mexican, and a seafood style restaurants.
The pools are nice and the center of the activities. The activity staff are awesome and do a great job. Definitely join in. All of the staff are very friendly and I really appreciated their work. Without them and how great they were the stay wouldn't have been as awesome.
It is walking distance to Quinta Avenida (save the taxi fare). But as you walk there, there's some Mayan ruins you can walk around and see.
Every night they have themed shows and activities that are fun and entertaining.
We definitely enjoyed it and they earned the 5 stars I gave them.
Michael
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Yesenia Carlota,Yakima
親子旅遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente estancia en familia
Yesenia Carlota
於 2025 年 4 月住了 6 晚
10/10 有夠讚
andrea
2025 年 4 月 12 日
We stayed at RIU Palace the first week of April.
andrea
於 2025 年 3 月住了 7 晚
8/10 不錯哦
Gregory
情侶出遊
2025 年 4 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Property does not have a gift shop or shop for incidentals. No elevators for upper floors. Pools need some maintenance.
Gregory
於 2025 年 4 月住了 5 晚
10/10 有夠讚
brian
情侶出遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is really special.
brian
於 2025 年 3 月住了 4 晚
8/10 不錯哦
Claude,Union City
情侶出遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean property. Lots of choices for food but the quality of a few were just ok. Activities were good and service was great.
Claude
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Erickson,Kirkland
家庭旅遊, 親子旅遊
2025 年 4 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the staff that they have working here, specifically the Housekeeping and Food & Beverage crew! Our 2nd time here for family vacation and will make a tradition of it
Erickson
於 2025 年 4 月住了 9 晚
8/10 不錯哦
Jose
2025 年 4 月 11 日
喜歡:員工素質和住宿環境和硬體
N/a
Jose
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Pietro
家庭旅遊
2025 年 4 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the hotel, staff, pool ,and beach and food options.
Pietro
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Amy
2025 年 4 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best all inclusive ive been to so far! Everyone is super attentive there. Had unlimited steak and lobster lol just tip the servers a little. Definitely will be going back there in the future!
Amy
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Nicholas
2025 年 4 月 10 日
喜歡:整潔度、員工素質和住宿環境和硬體
Always Solid!
Nicholas
於 2025 年 3 月住了 6 晚
10/10 有夠讚
Olivier
情侶出遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Incroyable endroit, personnel aimable, amicale et serviable, nourriture variée et excellente, établissement toujours propre et toujours bien entretenu. La plage est très nettoyer à tout les matins. Nous recommandons cette hôtel et avons l’intention d’y retourner.
Olivier
於 2025 年 4 月住了 6 晚
10/10 有夠讚
Oronzo
家庭旅遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excellent
Oronzo
於 2025 年 3 月住了 7 晚
10/10 有夠讚
OCTAVIO
團體旅遊, 家庭旅遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, great pool and nightly shows. Lots of good food variety. Very good amenities. Access to other close by Riu properties by cab.
OCTAVIO
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Youssef
家庭旅遊
2025 年 4 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a wonderful stay at this hotel. The staff was exceptionally kind and welcoming, always ready to assist with a smile. The property is clean and quiet, perfect for a relaxing getaway. Its location near 5th Avenue made it easy to explore shops, restaurants, and local attractions. The food was excellent and diversified, with something delicious for every taste. We truly enjoyed our time here and would gladly come back.
Youssef
於 2025 年 4 月住了 4 晚
2/10 很糟糕
Sarkis
家庭旅遊
2025 年 4 月 6 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed at Roof Hotel in Cancun and unfortunately had a horrible experience. I woke up with bedbug bites all over my hands. I reported it to the staff as I was checking out, but they were completely dismissive and showed no concern at all.
When I returned home, I had to visit a doctor and get medication to treat the bites. It took nearly four weeks for them to fully heal. This was not only painful but also incredibly stressful.
I expected basic cleanliness and hygiene, and this stay fell far below that standard. I do not recommend this hotel to anyone until they address this issue seriously.
Sarkis
於 2025 年 3 月住了 3 晚
8/10 不錯哦
Angela
情侶出遊, 團體旅遊
2025 年 4 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool layout was awesome.. the buffet was small with limited selection . The staff amazing the cleanliness was top notch
Angela
於 2025 年 3 月住了 7 晚
10/10 有夠讚
Jeroen
2025 年 4 月 4 日
IT was good.
Jeroen
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Meglena
家庭旅遊
2025 年 4 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rui Palace didn't dissapoint again. The property was very clean. The food was good. If you ask for good alchohol you will get, otherwise you get whatever is the cheapest. We liked the Japanese restaurant and Krystal the most. Entertaiment was good. The neon party was a hit.The only negative part was the seeweed. Other hotels around were cleanig them daily and at ours it was just left there to smell. The matresses can use some improvement as well. Not comfortable at all, but everything else was really good.