No hay mucha variedad de comida , la regadera no salia agua pero de ai en mas todo estava pasable
JULIO
於 2025 年 3 月住了 3 晚
6/10 一般般
Andrea
親子旅遊
2025年3月10日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
My husband & I stayed here back in 2011 as a couple without kids. We were in a building that was renovated, clean and noise free. Nothing to complain about, we had a great time. We decided to go back for spring break with our two young children & two other families as a group vacation. We were placed in building 5. Our room was run down, the mirroir in the bathroom had moisture stains all over it. The bathroom fixtures were tired and the water pressure was poor in the shower. We were unable to open the sliding door to the patio without being two adults as the doors track is finished and wouldn’t slide. The room wasn’t well insulated which resulted in hearing our upstairs neighbors and anyone that walked past our room with clarity/high volume. The food, as a vegetarian, was very limited. There should be easy options and unless I wanted to eat cream soup and pasta all week, I was out of luck. People stole towels from others while being on the beach or in the pool resulting in a $30 US charge. They need to get a better system. There was limited shade areas around the pools and on the beach and simply not enough beach chairs for the volume of patrons. The highly rated experience was the kids club and spa. The staff was very engaged and the kids loved the variety of activities presented. The spa treatments were fantastic and the staff was great. I would suggest that the spa staff arrange for transport to/from the rooms where the treatments are being given rather than make us walk
Andrea
於 2025 年 2 月住了 6 晚
8/10 不錯哦
Denisse
2025年3月7日
喜歡:員工素質和住宿環境和硬體
Las instalaciones de los cuartos ya son un poco viejas.
Pero todo súper bien fuera de eso.
Denisse
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Nicholas
2025年3月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was super awesome! There was really anything to do near the property that was close.
Nicholas
於 2025 年 2 月住了 7 晚
2/10 很糟糕
Larisa
家庭旅遊
2025年3月1日
不喜歡:整潔度、員工素質和住宿環境和硬體
It was more than terrible, my vacation was ruined, left home in the second day, lost more than 2K
Larisa
於 2025 年 2 月住了 6 晚
10/10 有夠讚
Alana
2025年2月28日
喜歡:整潔度和員工素質
Love our stay
Alana
於 2025 年 2 月住了 4 晚
10/10 有夠讚
Sheila
家庭旅遊
2025年2月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful grounds, lots of gardens and wildlife! Room was clean and comfortable, and food options were plentiful. Staff were the best I've ever encountered...made the stay extra special. We are now exploring other Blue
Bay resorts around the world to visit next!
Sheila
於 2025 年 2 月住了 5 晚
8/10 不錯哦
Shawn Clifford
情侶出遊
2025年2月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very large resort. Lots of walking if you don’t want to wait for the shuttles. Food is really good at the buffet Ala carts and snack bars. The downside is there are not enough pool and beach chairs. People get up at 6 am to get chairs for others that show up around 9. The bars are great, but be prepared for strong drinks. Overall we still enjoyed our stay, the room was great, lots of hot water and friendly cleaning staff.
Shawn Clifford
於 2025 年 1 月住了 10 晚
10/10 有夠讚
Ruben
2025年2月26日
Ruben
於 2025 年 2 月住了 3 晚
4/10 不太好
Cameron
情侶出遊
2025年2月25日
不喜歡:整潔度、設施服務和住宿環境和硬體
I wouldn't recommend staying at Bluebay Grand Esmeralda.
Room was dank and you could see where they painted over old mold spots.
The room had a spot to put your card so electricity would stay on. So when you left the room everything, including fridge and ac, would turn off. So you'd come back at the end of the day to warm water/pop/beer and a reset clock.
The front desk ALWAYS had a line. There was usually only 1 or 2 people working and going through a small 5 person line took over 45mins. Most people, like us, were there to get their cards working again.
They have a shuttle that can take you into Playa Del Carmen, if there are too many people for the shuttle. They send you in a cab. We were forgotten about and were told we needed to pay again to get back to the resort.
The beach area was tiny and never had enough chairs for people wishing to use it.
The food is the most basic you'd ever had: "crunchy garlic potatoes" are just fries.
They allow you to book "reservations" on their app. But be prepared to share a seat with another couple or wait 30mins till they have room.
They have golf karts that can speed up the 800m walk from the main area to the pool. Where do they stop? No idea. How often do they stop? No idea.
There were some great staff that really helped out and did a great job.
But yeah, choose another location.
Cameron
於 2025 年 1 月住了 14 晚
4/10 不太好
Aurelie
家庭旅遊
2025年2月24日
喜歡:員工素質
Building 5 needs renovation, our room smelled strongly of damp. No wifi in the room. Always the same thing at the buffets. Little entertainment.
Aurelie
於 2025 年 2 月住了 7 晚
8/10 不錯哦
Natallia
情侶出遊
2025年2月23日
喜歡:整潔度、員工素質和設施服務
We like it overall, food was excellent, I was able to book all restaurants reservations through their app, entertainment was good as well, but still probably won’t return to this resort again and will explain why. First of all, is the ocean - water is full of weeds - it’s not possible to swim in it and for us it’s just must as we don’t care about pool at all (although pools seems like are good)…you can walk maybe 10 min to the lagoon which is very nice. Secondly, situation with the beach lounges is absolutely ridiculous - there are a very few of them…once I checked them out at 7a.m. - believe or not, but none were available…on my vacation I am not to set up an alarm for 5-6 a.m. to “book” a lounge for myself! Next door resort has all kind of lounges/benches/gazebos and a lot of them but we can’t use them of course - so, bring inflatables with you!!!
Natallia
於 2025 年 2 月住了 10 晚
6/10 一般般
Jason
2025年2月22日
Jason
於 2025 年 2 月住了 5 晚
8/10 不錯哦
Diane Leonore
2025年2月22日
喜歡:整潔度和員工素質
Diane Leonore
於 2025 年 2 月住了 5 晚
10/10 有夠讚
Brooklyn
2025年2月21日
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was the best part of the stay!
Brooklyn
於 2025 年 2 月住了 7 晚
10/10 有夠讚
Stephanie
情侶出遊, 團體旅遊
2025年2月20日
Beautiful hotel and wonderful staff. The food in the buffet was great quality. Rooms are a little dated but very comfortable and clean
Stephanie
於 2025 年 2 月住了 10 晚
6/10 一般般
Grace
團體旅遊, 家庭旅遊
2025年2月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff, service, food and drinks were excellent as were the grounds. The rooms were fine and mostly clean, but some items could be updated (hard to get in tub/shower convert to shower/mirror/patio door latches/handles). Except for one night of our 7, the entertainment was fantastic. One suggestion is to work on the sound system as the music was far to loud and we were basically not able to understand a word that was said.
There were not nearly enough lounge chairs by the pool/beach. Most chairs were "saved" by 7 am and if you didn't stay with them, security would remove the towels and personal belongings. To guarantee a chair you needed to be at them by 6 am....far too early for a vacation. There was plenty of space around the pool and beach to add many, many chairs. The sea water and beach was very dirty with silt and I don't know what else and cloudy/murky and not pleasant to swim in. Had we payed attention to other reviews about the chairs and sea water, we may not have chosen this resort to visit even given the excellent other aspects of the resort.
Grace
於 2025 年 2 月住了 7 晚
8/10 不錯哦
Twila
2025年2月18日
喜歡:整潔度和員工素質
Twila
於 2025 年 2 月住了 7 晚
10/10 有夠讚
Freda
2025年2月18日
喜歡:整潔度
Freda
於 2025 年 2 月住了 7 晚
6/10 一般般
Tarrin
2025年2月16日
Tarrin
於 2025 年 2 月住了 7 晚
4/10 不太好
Terry J
2025年2月15日
不喜歡:整潔度和員工素質
We were taken to our building. Elevator was pushed for 3rd floor. We then told to go left with our luggage to our room. Once at our room after going down a dirty hall our door had to be pushed to get it open. Room was smelly. When walking into bed area and my shoe stuck to the floor. Once I lifted my shoe there was dark dirty area. We went to the lobby to ask for different room and report the above isses. We were told that we were not able to have a different room. Waited for our room to be cleaned by housekeeping. Also waited for maintenance to come and spray the bottom of the door with something like WD40. This really doesn't fix the door issues when you can see light at the top and bottom due to the door being poorly hung. Into our stay we found out the there were other rooms and others were move due to issues. We also found that several people had no hot water or their air conditioning didn't work. I would not tell anyone to book this resort.