4/10 Poor
Liviu
2019/3/5
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I ever booked
This was our first trip to Thailand and this island was recommended to us.
Since there aren't many options on the island in terms of hotels, we chose this one. Big mistake.
The location is not bad, could have the potential of a great hotel...but:
- the staff barely speaks English and it's a real challenge to get anything done
- there's a 3% surcharge if you pay by card, which was not specified anywhere in the booking confirmation email
- the room was decrepit. There was a rusty folding bed in the bathroom, blocking what I assume was to be the wardrobe (yes, you are right, it was in the bathroom, next to the toilet); not that I would ever put my clothes in there. The windows and mirrors in the room seemed they have not been cleaned in forever and the door was rusty and had a hole in it, at the bottom. The bathroom smelled like pee. The only good thing was the bed (was comfortable enough) and the fact the AC worked.
- the food at their restaurant (including breakfast) was terrible...and not cheap.
- the island is pretty dirty and their staff contributes to that state. One of the guys picking us up from Patong beach, once finished his smoothie, he threw the empty plastic cup and straw on the side of the dirt road...
Liviu
Stayed 3 nights in Feb 2019
