4/10 Poor
Verified traveler
Traveled with family
2019/9/26
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made this reservation kind of fast and didn’t realize it had a 6.0 rating. On my way there from my flight I was really scared with everything I was reading about dirty sheets, not getting the keys etc. We called the number on the confirmation email but everything happened smoothly and someone showed up with the room key not long after we arrived at the location. Everything in the apartment worked fine and looked clean. The location was great with the night market and beach close by and a bus route as well to get around. The pool is just as pretty as it looks in the pictures. I would’ve given this review about a 9 but when I was leaving I saw that in the lobby there was a poster put by administration stating that the location was not a hotel, it is a condominium complex and that renting out apartments for short term stays was not allowed (only for like month rentals). I’m surprised hotels.com would continue using this location after all the bad reviews and considering that the location doesn’t even allow for it to be used as a hotel. I was only there for two nights but PLEASE DO NOT BOOK THIS PLACE. There could have been serious consequences to me and my family for staying there.
Verified traveler
Stayed 2 nights in Sep 2019