Cons:
The hotel was lacking that of your traditional 5 star hotel, the service was average, you felt more of an inconvenience asking the staff questions than the normal service you would expect in a 5 star hotel.
Information wasn’t freely given and we had go down to reception multiple times (not sure if our phone didn’t work or they just didn’t pick up) to ask questions on when the pool was open, when breakfast was served etc.
The breakfast was one of the worst paid for breakfasts I have had, it was on par with an airport breakfast, there was not much choice and the options there were bland.
There’s a lot of non guests always walking through the hotel which is expected but it kind of makes it feel crowded and not relaxing, plus it’s a little bit awkward when you’re heading to the pool in robes and you’re in a crowd of people
Pros
The proximity to the parks was ideal, it’s connected to Disneyland park (there’s a special guest entrance only for those staying in the castle rooms) and a short walk to the studios park, it was handy for going back to the hotel for breaks in the day
The rooms were lovely and quiet and the bed was really comfortable
The pool was nice and provided a nice break from the business and walking all day. There was a sauna and hamman in the changing area that could be used
We had drinks in the fleur de lis bar that were lovely and would recommend going there for a drink