Pantai Kok Beach Tours

Great location as long as you get a hire car, although this is not recommended for someone with limited driving experience or no experience of driving on Asian Roads. It is slightly on the outskirts but right on the beach. Check in very easy and the suite was large and very good. And generally the hotel is very well maintained. The breakfast that comes with the suite was excellent. However the same restaurant turned into a fine dining restaurant in the evening, where the prices were high and the potions small, although the food was good. The other dining option is the buffet, we stayed during Ramadan so it was absolutely rammed in the evenings, most of the food seemed tailored to this event with very limited Western options. I also did not take to kindly to being asked if I had booked on the last night ( which nobody mentioned beforehand !) we were stuffed in a corner of the overflow dining room which spent most of it’s time as the Ballroom. The vast majority of the staff were polite, very helpful and efficient.

The Goodies: property location was within walking distance to the main Cenang central. 2 great swimming pools to cater for all visitors. Ground staff and buggies were very helpful. The Bad: Our check in experience wasn't the best. We emailed the property couple of weeks in advance to let them know about our early arrival and they aknowledged the request with the possibility for early check in. When we arrived at 11am, they informed us that it can't be any earlier that 12pm. However 2pm came and we asked again, then 3pm came and no sign of room avaibility. That was the most inconvenient check in in our entire travellling experience. You would think they would prioritize the room since the check out is at 12pm. Overall, good place to stay with lot of facilities, but be mindful that this place doesn't know to prioritize!!

We stayed at the Park Royal for 4 weeks and thoroughly enjoyed our stay. From the moment we arrived until the day we departed the staff were fantastic. They really could not have been more friendly and welcoming. We were upgraded in our room which was great. We generally had breakfast at the hotel and the range of different foods to choose from was incredible. We had a couple of meals in the evening during our stay and they were equally as good, particularly the Beach BBQ which was superb. Although all the staff were superb, special mention to Fan at the infinity pool on floor 5 and to our lovely cleaning lady, Liza who did a great job during our stay. The manager met us on departure and even provided a driver to take us to the airport for our flight home. Overall we had a fabulous time at the Park Royal and look forward to returning soon.