帕羅阿爾多費爾蒙飯店住宿訂房

"房間乾淨，櫃枱服務人員親切有禮，而且櫃枱旁有提供熱水、咖啡，可隨時取用，非常貼心！"

"清潔, 方便"

"Nice hotel in MV."

"New,clean."

"房间一般，服务态度和质量挺好的，尤其是一楼的餐厅Quattro 的菜很好吃，服务非常好，并且可以按照我们的要求来做，值得表扬👍"

"Good"

"The hotel is very nice and new. Always love the Japanese toilets, however the room is a bit too small. "

"During our stay, we had an incident where we thought someone was trying to enter our room cause we heard the door shut. We immediately reported it to the front desk. The hotel staff took our complaint very seriously and began investigating right away. They kept us informed throughout the process, providing regular updates on their progress. To ensure our safety and peace of mind, they promptly offered to switch our room. The hotel checked the smart door access records. They discovered that the door hadn't been completely shut, causing it to eventually close on its own. Despite the situation being a misunderstanding, the staff's thorough investigation and detailed explanations were very reassuring. We were very impressed with the hotel's commitment to guest safety and their professional handling of the situation. Their prompt response and dedication to resolving our concerns were exceptional. We highly recommend this hotel for their excellent customer service and attention to detail."

"It's a good hotel. I'll come again next time."