2/10 Terrible
Ronda
Business traveler, Traveled with pets
2024/12/20
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, let’s start by after getting confirmation of booking this hotel for my media job stay, when checking in they tried to charge me a deposit yet my receipt said paid in full. Because I was out of state and do not travel with my personal debit card I was going to be out of state with no room. Corporate had no clue how awful this hotel was or it would have never been rented. I get my room & the first thing I see is a roach on the floor of the entryway and one in the toilet. I told them, but it did no good. There were brown lines above the bed where someone had heavily smoked in the room & I am allergic to smoke. I complained with no help. Also on site by homeless man that is sleeping in the dumpster at 9 PM. Scary! While checking out the key card I had did not work for the 4th time. I had left my hairdryer and dog bowls in my room, I work in media I had my badge on that had my name, job, & a picture of my face on my shirt where they could see this…. I asked the man upfront Alex if he could let me grab my things. I left my phone up front so I could do so. I return, he ACCUSED ME OF TRYING TO STEAL- PEEKING IN HIS STAIRWELL?? (WHAT?) LOL! Before I left, I reminded him not only am I not a thief, but that was very silly to do to a woman who works in media and they will be blasted quite frankly. I’m very offended. I was called a thief very offended. I had to stay in a roach hotel, and it will definitely be sent to state inspection because this is not up to par do not rent
Ronda
Stayed 2 nights in Dec 2024