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JW Marriott Orlando Grande Lakes

4.0 star property
Family-friendly hotel with 4 restaurants and a full-service spa

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, sun loungers
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
4 restaurants, breakfast, dinner served; Italian cuisine
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Room service
    Room service
The price is NT$11,135
NT$14,429 total
includes taxes & fees
Nov 15 - Nov 16
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Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 12 Ping (40 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 23.6 Ping (78 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Pillowtop bed
Designer toiletries
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Resort View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 12 Ping (40 square meters)
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Pillowtop bed
Designer toiletries
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 12 Ping (40 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 23.6 Ping (78 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View (Hearing Accessible)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Pillowtop bed
Designer toiletries
  • 11.8 Ping (39 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 23.6 Ping (78 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Pillowtop bed
Designer toiletries
  • 23.6 Ping (78 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Pillowtop beds, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Pillowtop beds, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
Bathrobes
  • 12 Ping (40 square meters)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Pillowtop beds, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Designer toiletries
  • 48 Ping (159 square meters)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Pillowtop beds, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Full-sized refrigerator/freezer
LCD TV
Sofa bed
  • 23.61 Ping (78 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
4040 Central Florida Pkwy, Orlando, FL, 32837

What's nearby

  • The Ritz-Carlton Golf Club - 15 min walk
  • SeaWorld® Orlando - 3 min drive
  • Discovery Cove - 3 min drive
  • Aquatica - 5 min drive
  • Orange County Convention Center - 6 min drive

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando Intl. Airport (MCO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Rosen Shingle Creek Hotel and Resort Fitness Center - ‬6 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

JW Marriott Orlando Grande Lakes

Upscale family-friendly hotel near The Ritz-Carlton Golf Club
Located close to Aquatica and Orange County Convention Center, JW Marriott Orlando Grande Lakes provides a golf course, a poolside bar, and a grocery/convenience store. Adventurous travelers may like the Pilates, cycling, and fitness classes at this hotel. Indulge in a massage, a manicure/pedicure, and a facial at THE RITZ-CARLTON SPA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, dinner, Italian cuisine, and garden views. Yoga classes are offered at the 24-hour gym; other things to do include fishing, kayaking, and volleyball. In-room WiFi (surcharge) is available to all guests, along with a terrace and shopping on site.
Other perks include:
  • An outdoor pool with sun loungers
  • Buffet breakfast (surcharge), bike rentals, and 4 outdoor tennis courts
  • Valet parking (surcharge), an area shuttle, and express check-out
  • Express check-in, supervised childcare (surcharge), and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 1010 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like safes and WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and deep soaking tubs
  • 65-inch LCD TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transportation

  • Area shuttle (surcharge) up to 5 mi
  • Bus station shuttle (surcharge)
  • Self parking on site (USD 36 per day; includes in/out privileges)
  • Valet parking on site (USD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Citron
  • EvrBar
  • Primo
  • Starbucks
  • Whisper Creek Farm

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorized watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 40 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Double-glazed windows
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 59.63 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 34 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 36 per day (in/out privileges)
  • Valet parking fee: USD 52 per day (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

Does JW Marriott Orlando Grande Lakes have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at JW Marriott Orlando Grande Lakes?

As of 2024/11/5, prices found for a 1-night stay for 2 adults at JW Marriott Orlando Grande Lakes on 2024/11/15 start from NT$11,135, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Orlando Grande Lakes pet-friendly?

Yes, JW Marriott Orlando Grande Lakes allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 250.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at JW Marriott Orlando Grande Lakes?

Self parking is available for USD 36 per day. Valet parking is available for USD 52 per day.

What time is check-in at JW Marriott Orlando Grande Lakes?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Orlando Grande Lakes?

Check-out is at 11 AM.

Where is JW Marriott Orlando Grande Lakes located?

This family-friendly Orlando hotel is located on a lake, within 3 mi (5 km) of The Ritz-Carlton Golf Club and Aquatica. Orange County Convention Center and Pointe Orlando are also within 6 mi (10 km).

JW Marriott Orlando Grande Lakes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 683 out of 1005 reviews" "
Rating 8 - Good. 160 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Romie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

mary p

I was here for a conference and needed a copy of my hotel bill, which they assured me would be emailed to me (I am a Bonvoy member) it was never sent. After literally 6 phone calls trying to speak to a person, I went to the website and tried to download. It did not work. I tried on 2 different browsers, still nothing. finally went through their endless automated menu and got a person. Let's see if the invoice actually gets to me...Overall, I find the "Folio" system antiquated. Invest in modern technology please...
Stayed 2 nights in Sep 2024

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jul 2024

10/10 Excellent

Saikiran

Stayed 2 nights in Sep 2024

10/10 Excellent

Ken

Stayed 1 night in Sep 2024

8/10 Good

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was safe and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Rebeccah

Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Stayed 2 nights in Sep 2024

10/10 Excellent

Tasaundra

Stayed 2 nights in Aug 2024

8/10 Good

Florian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall review about the experience was great. The JW Marriott was a calm and convenient experience. I did have a complaint about room service late at night. The staff at the door seemed to expect a tip from only the most simple requests and made it uncomfortable at times. All the dining experiences were great around the hotel. My girlfriend and I did not have a good experience at Knife in Spoon however. The waiting staff seemed very pre-occupied, and we had 2 waiters serving us. However, this caused confusion often times in between them and lead to many repetitive questions. They did not seem very approachable and it did not feel like a Michelin start restaurant experience. The pools and hot tub experience was a brief one but without any issues from me. The staff at the pool area were receptive and available for orders.
Stayed 1 night in Sep 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and expansive well manicured and maintained building and grounds
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, great size, and excellent service!
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Business traveler
Great facility!
Stayed 1 night in Sep 2024

10/10 Excellent

Ariel

Stayed 3 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay during Labor Day Holiday was overall great with a few hiccups. Hotel is nice and well maintained. Rooms feel recently renovated and the interior design is very good. Check-in was easy, fast and professional. Hotel overall was clean despite the amount of guests. The fireworks were exceptional and something we hadn’t experienced at the Four Seasons Orlando. The property and grounds along with the Ritz Carlton are beautiful with good landscaping. The room robes have the best quality we’ve felt and we loved them. The TV size was excellent for our room. Elevators were fast, we never felt it took them long. Things we didn’t like: it seems there’s no good insulation in the rooms as we could hear water running in the bathroom from other rooms and babies crying next door. Lobby bar felt overwhelmed, service was slow and missed essential things like napkins and silverware when bringing food. Lunch at the pool restaurant was a disappointment, we ordered 4 hamburgers and after 1h20 and 2 rounds of alcoholic drinks, the order was still in the queue, we ended up cancelling the order and waited for our dinner reservation outside the hotel. It seems as though the F&B team is not able to handle the amount of work when hotel is at capacity. We will definitely come back but not during big holidays and also to try the tennis courts and golf course.
Stayed 3 nights in Aug 2024

10/10 Excellent

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great. I continue to return year after year. Staff is great. The new pool area and water slides are fantastic
Stayed 4 nights in Aug 2024

8/10 Good

Marcos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Wael

Liked: Amenities
Good as always
Stayed 2 nights in Aug 2024

10/10 Excellent

Asayat

Liked: Cleanliness, staff & service, property conditions & facilities
Great family resort. Will return
Stayed 1 night in Sep 2024

2/10 Terrible

Maria

Disliked: Cleanliness
Below standard
Stayed 4 nights in Jul 2024

10/10 Excellent

Yeney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2024