2/10 Terrible
Amy
Traveled with family
2024/9/20
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Fire alarm went off at 2 in the morning and continued going on and off 6 times after that! I called front desk and they had no idea what was going on.
2. The walls are so thin you can hear everything in the next room. For us, it was the person in the room above us. We were awaken at 4 in the morning for 2 of the 3 mornings we stayed there to loud stomps going back and forth. It also sounded like they were moving furniture and kept dropping latge items. This continued for 2 hours. On the last day they woke us up at 2 am doing the same thing!
3. Our room key kept deactivating! We had to go to the front desk and have security help us open the door!
4. Remote control for TV only worked if you stood a foot away from the TV!
5. The telephone in the room necer worked. Only way to contact front desk was via my cellphone, and through the phone number on Google Maps, not the number listed on their website!
6. I need to iron clothes for a funeral we were attending and the ironing board was old and scorced. When I went to use the steam for the clothes, hard water kept coming out of the iron and getting all over our clothes! Mind you, the clothes I'm ironing are black for the funeral!
7. I could never get a hold of front desk or housekeeping for extra towels. Myself and my 3 children were staying there so i gave the towels to my children. I had to go to the front desk and ask for the towels!
Our stay here was horrible....
Amy
Stayed 2 nights in Sep 2024