The checkin process was okay, had to wait for the key card machine to reboot 3 times before getting our room keys. The rooms is way smaller than it looks in the pictures, you will not be able to go in and out of the bedroom balcony because the bed is so close to the window. There is no ventilation in the bathroom, so it stays muggy in there after every shower and if someone goes to the bathroom the whole room will stink. The maid never left any new cups or coffee supplies after the first day and one day even left the bag of trash on our dining table. The cabanas are nice but people will set a towel on them from sun up to sun down while not even being at the pool so if you’re looking for one you better get there early. The pool is so cold, which feels nice if you’re laying in the sun and need to cool down, but there’s no long day of swimming because it’s just too cold. The waitstaff going around the pool will never come to you if you are on the other side from the bar, so don’t expect to get a drink without getting up. The breakfast looks so beautiful online but is absolute trash! The eggs sit in a puddle of water so they are all mush. The potatoes are so hard, the milk for cereal tasted like it was goat milk or something. The fruit is almost never ripe, you can get a few good pieces here and there. The omelet station was okay. The gift shop is a ripoff, everything is cheaper in town. I could continue but it’s limiting how much I can say. SAVE YOUR MONEY!