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Rutland Arms

3.0 star property
Georgian hotel with free breakfast and a 24-hour front desk

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November 2024

Photo gallery for Rutland Arms

Terrace/patio
Exterior
Superior Twin Room | Individually decorated, individually furnished, iron/ironing board
Banquet hall
Reception

Reviews

7.6 out of 10

Good

Popular amenities

7.0 out of 10
Guests liked the amenities.
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double for Sole

Individually decorated, individually furnished, iron/ironing board

Double for Sole

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 1
  • 1 Double Bed

View all photos for Four Poster Double Room

Individually decorated, individually furnished, iron/ironing board

Four Poster Double Room

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

Family Room

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Twin Room

Superior Twin Room | Individually decorated, individually furnished, iron/ironing board

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double

Individually decorated, individually furnished, iron/ironing board

Double

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin

Twin | Individually decorated, individually furnished, iron/ironing board

Twin

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Individually decorated, individually furnished, iron/ironing board

Superior Double Room

Highlights

Individually furnished
Individually decorated
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
33 High Street, Newmarket, England, CB8 8NB

What's nearby

  • National Horseracing Museum - 3 min walk
  • Newmarket Racecourse - 3 min drive
  • National Stud - 4 min drive
  • Anglesey Abbey - 12 min drive
  • University of Cambridge - 17 min drive

Getting around

  • Newmarket Station - 11 min walk
  • Stansted Airport (STN) - 35 min drive

Restaurants

  • ‪Bull - ‬2 min walk
  • ‪El Guaca Mexican Grill - ‬2 min walk
  • ‪The Golden Lion - ‬1 min walk
  • ‪Caffè Nero - ‬3 min walk
  • ‪Costa Coffee - ‬3 min walk

About this property

Rutland Arms

Hotel in the city center
At Rutland Arms, you can look forward to free full breakfast, a terrace, and laundry facilities. The on-site British cuisine restaurant, Carriages, offers breakfast, lunch, and dinner. Free in-room WiFi and a bar are available to all guests.
You'll also find perks like:
  • Free self parking
  • A 24-hour front desk, luggage storage, and a banquet hall
  • Meeting rooms and a TV in the lobby
Room features
All guestrooms are individually furnished, and have comforts such as 24-hour room service, as well as amenities like free WiFi.
Extra amenities include:
  • Heating and portable fans
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping, and phones

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Carriages

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 1780
  • Georgian architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests driving to the property should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: GBP 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
Parking height restrictions apply

Property is also known as

Rutland Arms
Rutland Arms Hotel
Rutland Arms Hotel Newmarket
Rutland Arms Newmarket
Rutland Arms Hotel
Rutland Arms Newmarket
Rutland Arms Hotel Newmarket

Frequently asked questions

Is Rutland Arms pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rutland Arms?

Self parking is free at this property.

What time is check-in at Rutland Arms?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Rutland Arms?

Check-out is at 11 AM.

Where is Rutland Arms located?

Located in the heart of Newmarket, this hotel is 0.2 mi (0.3 km) from National Horseracing Museum and within 3 mi (5 km) of Newmarket Racecourse and National Stud. Burwell House and Netherhall Manor are also within 9 mi (15 km). Newmarket Station is 11 minutes by foot.

Rutland Arms Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 555 reviews" "
Rating 8 - Good. 236 out of 555 reviews" "
Rating 6 - Okay. 145 out of 555 reviews" "
Rating 4 - Poor. 39 out of 555 reviews" "
Rating 2 - Terrible. 19 out of 555 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

DS Smith PLC

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great stay, good location, great food, friendly staff, had a good night sleep, lovely rooms and comfortable beds.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Very old looking hotel which is due a refurb in 2020. Staff were good. would dI book again...yes I would.
Stayed 2 nights in Dec 2019

6/10 Okay

Ian, Denbighshire

Traveled with partner
Liked: Cleanliness
Comfortable Bed. Room very small. Public areas shabby, carpets threadbare. Breakfast service poor but quality of food OK. Overall overpriced for the quality on offer.
Stayed 2 nights in Nov 2019

2/10 Terrible

Mark

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is set in a good location ,good parking facilities and very welcoming staff ,foid was good and rooms were clean and tidy as was hotel . There was nothing to dislike we will be staying there again.
Stayed 1 night in Nov 2019

6/10 Okay

Kovacs

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
The friendly staff made us feel most welcome. Bar food was excellent.
Stayed 1 night in Nov 2019

4/10 Poor

Stephanie

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced and very tired!
This hotel has definitely seen better days. The carpets both in public and bedrooms are worn, and gives a poor impression of the place. The plumbing in the bathroom was terrible and the shower and bathroom suite would have been modern in the 1970s. It certainly is not value for money and I was pleased to leave after spending 2 nights there on business. Breakfast was good, but you felt you were imposing on the staff by interrupting their private chats to ask to order some coffee.
Stayed 2 nights in Sep 2019

4/10 Poor

Lee

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grotty
Food was Terrible room smelt of smoke And was disgusting, the bed was like an Ironing board.
Stayed 1 night in Nov 2019

8/10 Good

John

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was filthy. The beds were badly made, with a grease stain on a decorative cushion. The windows and frames were really dirty as was the desk and the coffee and tea tray. Worst of all was the bathroom. The underside rim of the toilet was dirty, the shower/tap combination corroded and the shower curtain grubby. The heated towel rail didn't work BUT worst of all there was BLOOD on the sink tap and the wall. Despite reporting this at once, nothing was done and the room remained the same. I cleaned up the blood. The hotel is very tatty with too few staff. Breakfast service on the first day was awful and there was no white bread available. The one good thing was dinner in the restaurant which was very nice. I was given a £50 refund, which on reflection I wish I had not accepted but was in a rush to leave. This hotel cost £120 per night, which under the circumstances is outrageous.
Stayed 2 nights in Oct 2019

6/10 Okay

Gavin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible shower
Hotel is in need of a revamp!! Bathrooms especially!! You literally have to run around in the shower to get wet. I live my life in hotels and I ask for a comfy bed and a decent shower!! Sadly this failed massively in the shower department. Breakfast was nice and staff friendly but it’s let down by its amenities!!
Stayed 3 nights in Oct 2019

6/10 Okay

paul

Business traveler
Liked: Staff & service
Put in older rooms, showers are the worst I've had , you have to run round to get wet
Stayed 2 nights in Oct 2019

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Oct 2019

8/10 Good

Paula

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff were lovely. The hotel is very tired and needs so much work. The actual building is beautiful. In saying that the beds were very comfy however the light bulb had gone in the bathroom so very dark. Great location
Stayed 2 nights in Oct 2019

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely old hotel and keeps all its heritage , large room we stayed in with 4 poster bed was more like a suite , Lovely stay and very welcoming staff , even made it for breakfast on our check in day , Only on downside some of the fixtures are a bit worn but i suppose that comes with it being an old building , perfect for a place to stay after a day at the races
Stayed 1 night in Oct 2019

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

TREVOR

Business traveler
Liked: Cleanliness
THINK IS MUST HAVE HAD A COUPLE OF BABY ELEPHANTS ABOVE ME
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly with nothing being too much trouble
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very comfortable and welcoming. Staff very nice. The menu could be a bit more varied.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel with exceptional staff. Perhaps a little tired but very clean and had everything required for a short stay. Breakfast offered nice selection and good food. Breakfast staff were really stand out - prompt, considerate, friendly and helpful even when very busy.
Stayed 2 nights in Sep 2019

8/10 Good

Jon

Business traveler
Liked: Staff & service
Olde Style!
An old Coach Inn right in the centre of town! Plenty of character and very friendly and efficient staff throughout. A good place to stay!
Stayed 1 night in Sep 2019