6/10 Okay
Sarah
Traveled with partner
2024/12/19
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
From the start there was no signage telling you which of the alleys to turn down so turned around several times and the correct one really did look like a service alleyway. I was in the "presidential suite". And the whole experience could be described as underwhelming. I paid $950 a night. Mostly for the private pool. It was cold and the jets didn't work. The phone didn't work. The room service menu is very limited and does not allow for any drinks outside of breakfast hours. So they sent someone to fix the pool and they sent someone to "fix" the phone and butler brought up juice for mixers but all that meant was constant interruptions the first night. The pool stayed warm for that night only then was cold the rest of the stay. The phone never did work right. Room service is included but very limited, takes a minimum of 45 minutes, was out of several things and never once got the order correct. We left the room one night to go to dinner, for my birthday. Nothing special. No presidential service, they tried to give us a crowded table in the middle of the room, drinks were slow to come, the food was mediocre and made my fiance sick so that was the end of the birthday night fun. Not that the restaurant even knew it was my birthday. The room was clean enough but all the corners were dirty many things old and worn and in ill repair. The jets on the jacuzzi inside only worked for a short time and wouldn't start up again. The second day was constant knocks at the door
Sarah
Stayed 2 nights in Dec 2024