4/10 Poor
Kira
2024/12/21
Liked: Cleanliness, property conditions & facilities
While the property itself was lovely, the parking is an absolute cluster. We got to the hotel 2 hours before the concert we’d come into town to see. We waited so long in line for valet parking that we ditched the parking and going into the hotel so we wouldn’t miss our concert.
When we got back to the hotel after the concert, at 10:30pm the line to get into the valet parking was so long that a traffic cop had to be directing traffic on the street in front of the Embassy Suites and we didn’t get into the hotel until after 11pm
When we got to the valet parking area this morning we were informed that our car, parked in their overflow lot, had been broken into and the window smashed. 25 mins later, when we finally received our car back from valet, the back passenger side window was smashed in.
We asked the front desk for a vacuum so we could get the glass out and safely sit in the car. It took over an hour to get the vacuum!
As I said, the hotel was nice…the experience as a whole, not so great
Kira
Stayed 1 night in Dec 2024