2/10 Terrible
Stephanie
Traveled with partner
2024/10/29
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After waiting atbleast 20 minutes for the key to the room since the room was not ready yet, we noticed fhere was no one else staying in the same building as us. It seemed odd that we couldn't just get another room. In the morning, we were woken up by loud drilling so much that we could not hear each other if we didn't yell. As it did not stop, I called front desk,no answer and no one was there when I checked. I followed the sound and found some employees. I told them that this level of noise was not acceptable and left. I coupd not believe it but the noise never stopped. I couldn't leave as I was sick and planned to rest and stay another night. I called to cpnfirm my reservation as check out time had come. I mentioned the noise and was told they would try and move me. The only offer was a rpom anove in the same building where the noise is just as bad. I asked to cancel my reservation for today so I can leave, the clerk was very rude and told me I will be paying anyways. It was noon, the checkout time. I ended up having to stay because the clerk decided to go take the fee from my card righr away. They also add extra fees even though you booked through Expedia. This has been a terrible experience.
Stephanie
Stayed 1 night in Oct 2024