8/10 Good
Saudah
Traveled with family
2024/8/14
Liked: Amenities, property conditions & facilities
Overall, the hotel room itself was well-stocked, and had plenty of things to ease our stay as we arrived in the midst of a power outage and no electricity in the hotel or town. The main contact was unreachable; however, the room manual listed two contact numbers. We were able to speak to a staff member through the emergency number, but they didn't have any flashlights or light sources for us to use.
We enjoyed our time after the first day. I received quick responses from the services team when I inquired about a thermostat issue, and they remained accessible throughout. We dealt with unique circumstances, and other than the initial hiccup of our arrival, it was a delightful stay. The hotel is driving distance from downtown Montreal, stores and shops, lots of parks, and great views. Do expect to drive at least 25-30 minutes minimum in good weather. This was our first lengthy stay in Laval and Montreal, and coupled with construction and flooded streets from the rain, there was a lot to adapt to. We might consider visiting here again in better circumstances; the staff and hotel design are kind and welcoming.
Saudah
Stayed 4 nights in Aug 2024