See all properties

Carmel Valley Ranch, in The Unbound Collection by Hyatt

4.0 star property
Family-friendly hotel with 2 restaurants and 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Carmel Valley Ranch, in The Unbound Collection by Hyatt

3 outdoor pools, open 5:30 AM to 8:00 PM, free cabanas, pool umbrellas
Exterior
Premium bedding, in-room safe, desk, blackout drapes
Suite, 2 Bedrooms (Carmel Family) | Premium bedding, in-room safe, desk, blackout drapes
Suite (Vineyard) | Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Hot Tub
    Hot Tub
  • Bar
    Bar
The price is NT$9,749
NT$13,532 total
includes taxes & fees
Dec 5 - Dec 6

Room options

Available filters for rooms
Showing 15 of 15 rooms

Suite, 1 King Bed with Sofa bed, Accessible (Hilltop Ranch, Shower, Outdoor Tub)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 22.48 Ping (74 square meters)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed, Accessible (Vineyard Oak, With Shower)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 19.67 Ping (65 square meters)
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Carmel King)

Suite, 2 Bedrooms (Carmel King) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms (Carmel King)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 33.72 Ping (111 square meters)
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed (Santa Lucia with Shower)

Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed (Santa Lucia with Shower)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 18 Ping (60 square meters)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub)

Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed (Hilltop Ranch with Outdoor Tub)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Private spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 24 Ping (79 square meters)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Santa Lucia)

Studio, 1 King Bed with Sofa bed (Santa Lucia) | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed (Santa Lucia)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 18 Ping (60 square meters)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Carmel Family)

Suite, 2 Bedrooms (Carmel Family) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms (Carmel Family)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 34 Ping (112 square meters)
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite (Estate)

Suite (Estate) | Premium bedding, in-room safe, desk, blackout drapes

Suite (Estate)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 22 Ping (73 square meters)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Studio, 1 King Bed (Vineyard Oak with Outdoor Tub) | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed (Vineyard Oak with Outdoor Tub)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 20 Ping (66 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Vineyard)

Suite (Vineyard) | Premium bedding, in-room safe, desk, blackout drapes

Suite (Vineyard)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 22 Ping (73 square meters)
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Live Oak)

Suite, 2 Bedrooms (Live Oak) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms (Live Oak)

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 34 Ping (112 square meters)
  • Hill view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed (Ranch)

Suite, 1 King Bed with Sofa bed (Ranch) | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed (Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 22 Ping (73 square meters)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (2 Double Beds with Sofa Bed, Ranch)

Suite (2 Double Beds with Sofa Bed, Ranch) | Premium bedding, in-room safe, desk, blackout drapes

Suite (2 Double Beds with Sofa Bed, Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 22 Ping (73 square meters)
  • Hill view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Vineyard Oak)

Studio, 1 King Bed (Vineyard Oak) | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed (Vineyard Oak)

Highlights

Patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 20 Ping (66 square meters)
  • Sleeps 2
  • 1 King Bed

Suite, Accessible (2 Double Beds with Sofa Bed, Ranch)

Highlights

Patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 22 Ping (73 square meters)
  • Hill view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Premium bedding, pillowtop beds, in-room safe, desk
The Quail Lodge
Pool
Spa
Pet friendly
Parking included
9.4 out of 10, Exceptional, (1001)
The price is NT$7,555
NT$9,809 total
includes taxes & fees
Dec 15 - Dec 16
The Quail Lodge
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
One Old Ranch Road, Carmel, CA, 93923

What's nearby

  • Carmel Valley Ranch Golf Course - 7 min walk - 0.6 km
  • Folktale Winery and Vineyards - 2 min drive - 2.0 km
  • Quail Lodge Resort & Golf Club - 5 min drive - 5.0 km
  • Carmel Beach - 15 min drive - 12.9 km
  • Laguna Seca Golf Club Ranch - 24 min drive - 22.6 km

Getting around

  • Monterey Station - 24 min drive
  • Monterey Peninsula Airport (MRY) - 19 min drive

Restaurants

  • ‪Starbucks - ‬20 min drive
  • ‪Jack in the Box - ‬20 min drive
  • ‪Tarpy's Roadhouse - ‬20 min drive
  • ‪Baja Cantina Grill & Filling Station - ‬5 min drive
  • ‪Trailside Cafe & Beer Garden - ‬10 min drive

About this property

Carmel Valley Ranch, in The Unbound Collection by Hyatt

Upscale eco-certified hotel near Carmel Valley Ranch Golf Course
Located close to Folktale Winery and Vineyards and Garland Ranch Regional Park, Carmel Valley Ranch, in The Unbound Collection by Hyatt provides a golf course, a poolside bar, and a grocery/convenience store. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Indulge in aromatherapy, a body scrub, and a body wrap at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local cuisine. The gym offers yoga classes and fitness classes; other things to do include hiking/biking, archery, and basketball. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), 8 outdoor tennis courts, and RV/bus/truck parking
  • An electric car charging station, express check-out, and supervised childcare (surcharge)
  • Guest reviews say great things about the helpful staff
Room features
All 179 rooms offer comforts such as fireplaces and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Free infant beds and travel cribs
  • Bathrooms with separate tubs/showers and free toiletries
  • 42-inch HDTVs with premium channels
  • Patios, recycling, and refrigerators

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 6 to 20 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • River Ranch Cafe
  • The Clubhouse Grill
  • The Market & Creamery
  • Valley Kitchen

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • 3 spa tubs
  • 8 outdoor tennis courts
  • Archery
  • Basketball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Library
  • Mountain biking
  • Pilates classes
  • Playground
  • Pro golf shop
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 195 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 77.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 6 to 20 for children
  • Pet fee: USD 195 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 5:30 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Carmel Valley Ranch
Carmel Valley Ranch Hotel
Ranch Carmel Valley
Carmel Valley Hotel
Carmel Valley Ranch Hotel Carmel
Carmel Valley Resort
Carmel Valley Ranch Resort

Frequently asked questions

Does Carmel Valley Ranch, in The Unbound Collection by Hyatt have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 5:30 AM–8:00 PM.

How much does it cost to stay at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

As of 2024/11/21, prices found for a 1-night stay for 2 adults at Carmel Valley Ranch, in The Unbound Collection by Hyatt on 2024/12/5 start from NT$9,748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carmel Valley Ranch, in The Unbound Collection by Hyatt pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of USD 195 per pet, per stay. Service animals are exempt from fees.

How much is parking at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Self parking and valet parking are free at this property.

What time is check-in at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Carmel Valley Ranch, in The Unbound Collection by Hyatt?

Check-out is at 11:00 AM.

Where is Carmel Valley Ranch, in The Unbound Collection by Hyatt located?

This family-friendly Carmel hotel is located in the mountains, within 1 mi (2 km) of Carmel Valley Ranch Golf Course and Folktale Winery and Vineyards. Garland Ranch Regional Park and Carmel Beach are also within 9 mi (15 km).

Carmel Valley Ranch, in The Unbound Collection by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 739 reviews" "
Rating 8 - Good. 129 out of 739 reviews" "
Rating 6 - Okay. 49 out of 739 reviews" "
Rating 4 - Poor. 24 out of 739 reviews" "
Rating 2 - Terrible. 19 out of 739 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2024

10/10 Excellent

Melani, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, relaxing ambiance
Stayed 1 night in Nov 2024

10/10 Excellent

Jenae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surreal and cannot wait to go back.
Stayed 1 night in Nov 2024

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property and if you like golf, tennis, swimming or just quiet walks, this place is perfect.
Stayed 2 nights in Oct 2024

10/10 Excellent

Consuelo

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The market should have extended hours. We asked for a crib and told us it was ready in the room and it was not. The food was delicious at the golf court and in the lodge.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2024

8/10 Good

Eric, Studio City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Meg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Harleen

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The garbage smell behind the lodge was noticeable when crossing the bridge.
Stayed 2 nights in Jul 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and very nice staff!
Stayed 2 nights in Jul 2024

10/10 Excellent

Louise

Stayed 3 nights in Jul 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the activities
Stayed 3 nights in Jul 2024

10/10 Excellent

Miles

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing place. Great for kids
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

CHRISTOPHER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay from start to finish. Looking forward to going back in the future
Stayed 3 nights in Jun 2024

10/10 Excellent

Lynnde

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful
Stayed 3 nights in Jun 2024

8/10 Good

Ana, Beaverton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Good place especially for families with kids. However, the restaurant service is poor--slow, tables not ready for reservation time (even when few people, they had us wait in the lobby and then after leading us to the table they combined them in front of us while we waited in between diners/other tables). Room Service had to come twice because they 'forgot' part of the order. Basically, the kitchen needs work! The maintenance of the room balcony areas were not clean. The buildings needed noticeable repainting. The public areas were in good shape. Shuttle services were fine. It's still a nice place to visit with lots to do, but I'm afraid it seems to be going a little down.
Stayed 3 nights in May 2024

2/10 Terrible

Miriam

Traveled with family
Disliked: Staff & service, amenities
Do not book over the phone; unless you want to be disappointed! Staff was disoriented about the property and gave us wrong information which was very uncomfortable & hard to understand. I’m thinking most people work part-time as no-one knows what is going on!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The deck bath tub was amazing. The staff is great.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lauren, CHICAGO

Disliked: Staff & service, property conditions & facilities
One of the worst customer service experiences I e had. Over and over I found the front desk to be unhelpful, unsympathetic, dismissive and unkind. They gave incomplete communication time and time which resulted in hours of wasted time. Waiting for rides, waiting for rooms, ect. The property is insanely dated for the price. The rooms have 90s furniture and most rooms don’t have views. Save yourself time and frustration and book elsewhere. The grounds however are lovely.
Stayed 1 night in Apr 2024

10/10 Excellent

Shilu

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!! The room is clean and spacious. However the pet fee is a bit high and it didn't show the cost when I reserved the room.
Stayed 1 night in Mar 2024