The person who checked me in, ignored me sranding there when I came in at 9p.m., and I was the only one. Some other guests came to talk to her and she obliged, then I walked back up and waited again. She ignored me not saying anything and talked to the other people, so I said excuse me I've been waiting and you havent even helped me. She yelled "name?" 3 times, and I went up and put my id on the counter, she held her hand out for me to pick it up and put it in her hand, and stared at me until I did it, which I did not. So she picked my id up and said "I just realized I dont have a room for Bs". I was shocked, and i said "excuse me you ignored me" she walked away to the back. Then she came out and said okay I do have a room (which I had already booked through expedia). My husband went down to tell her the a/c unit in our room wasnt working and he noticed my id on the counter. He said you have my wifes ID and personal info for everyone to see, and she told him "then dont look at it" wouldn't stay here again.