2/10 Terrible
Herminio
Business traveler
2022/11/19
Liked: Cleanliness
Disliked: Staff & service, amenities
I have traveled around the world for more than 20 years and I have never been treated so rude by a hotel staff. When I paid Expedia it showed that the city Tax was included but the staff said "no". I told him (a young man) that it sometimes happens, and I was going to pay this tax (I showed the invoice of Expedia). Even though I showed the invoice, he reacted in a very aggressive was saying "this is not true" and called me LIAR. I told him that to call a liar is a complete lack of respect and I asked for an apology, he stand up and approach to me showing that he was going to hit me, he said “I will never apologize” and said that he had a Master degree. If a person with Master degree treat his customer, with no reason, he must have some problem.
I am so confused of his reaction because I gave him the 20 Euros, to pay the tax, in his hands then, there was no way of a misunderstanding. He said that he had no balance (the tax was 3 Euros) and aggressively asked me exactly the 3 Euros.
Herminio
Stayed 1 night in Nov 2022